Latest Customer Service Jobs In Kenya

Waitress – Mwihoko At Brites Management – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Duties and Responsibilities

  • Greet and seat guests, present menus, and explain daily specials if applicable.
  • Take food and beverage orders accurately and efficiently, using the POS system.
  • Serve food and drinks to guests in a timely and courteous manner.
  • Ensure that guests’ needs are met throughout their dining experience, including refilling drinks and addressing requests.
  • Collaborate with the kitchen and bar staff to ensure orders are prepared correctly and delivered promptly.
  • Prepare and set up tables with necessary utensils, napkins, and condiments.
  • Handle guest inquiries, complaints, and special requests with professionalism and courtesy.
  • Process payments and provide accurate change using the POS system.
  • Maintain cleanliness and organization in the dining area, including clearing tables and resetting for the next guests.
  • Assist in cleaning and closing duties as required.

Key Requirements Skills, experience and qualification

  • Previous experience as a Waitress or in a customer service role, preferably in a restaurant or bar setting.
  • Excellent interpersonal and communication skills.
  • Ability to work well under pressure and in a fast-paced environment.
  • Strong attention to detail and a positive attitude.
  • Knowledge of menu items and the ability to explain them to guests.
  • Ability to multitask and prioritize tasks effectively.
  • Flexibility to work evenings, weekends, and holidays.
  • Basic math skills for handling payments and making change.
  • Professional appearance and demeanor.

Method of Application

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