Latest Customer Service Jobs In Kenya

Customer Service Executives At Calltronix Contact & Training Centre – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care 
  • Exceptional service is the core of our business, and highly committed Customer Service
  • Executives are critical to the delivery of our quality promise. A strong candidate should possess excellent listening skills, the ability to understand a customer’s problem quickly, and be able to
  • identify and recommend appropriate solutions. The candidate should have a clear and pleasant speaking voice and be very eloquent.

Some of the responsibilities include: 

  • Manage a large number of Inbound and outbound calls in a timely manner to professionally take or cancel orders, provide information about products and services, or obtain details of customer complaints. 
  • Refer unresolved customer grievances or special requests to designated departments for further investigation. 
  • Identify customers’ needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction. 
  • Keep records of customers’ interactions, recording details of inquiries, complaints, and comments as well as actions taken. Process orders, forms, and applications. 

Desirable Skills &Qualifications: 

  • Minimum Qualification: Bachelors
  • Impressive telephone etiquette and excellent computer applications and keyboard skills with at least 60WPM. 
  • Great verbal and written communication skills as well as the ability to work in a team. 
  • Excellent interpersonal skills to be able to react effectively and calmly in emergencies and within strict guidelines. 
  • Candidates should have the capability to maintain the trust of customers while maintaining customer confidentiality. 
  • 2+ years’ experience working in a contact center but not mandatory.
  • A strong understanding of Contact Centre best practices 

Method of Application

Interested and qualified? Go to Calltronix Contact & Training Centre on calltronix.com to apply

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1 comment

Victor kimani March 2, 2024 at 10:55 am

I wish to i can join the team

Reply

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