Tours and Travel Coordinator Job At Cytonn Investments

• Job Type Full Time
• Qualification BA/BSc/HND , Diploma
• Experience 2 years
• Location Nairobi
• Job Field Travels & Tours 

RESPONSIBILITIES

• Research and develop unique itineraries that will suit both the local and international clientele and identify emerging opportunities in the travel industry
• Create relationships with Tour operator/partners such as hotels, airlines, travel agencies (local & international), corporates and secure contract rates in the industry through various contract negotiations
• Ability to develop with competitive costings for different customized packages for clients in a quick manner to close leads
• Continuously explore and identify new business opportunities (retail & corporate tour and travel bookings) to grow the business
• Responsible for coordinating tour operations with the various parties such as hotels, drivers and other partners to deliver client expectations
• Track customer experience and ensure customer satisfaction in every itinerary that is sold by Cytravel Africa
• Develop daily, weekly and monthly travel reports as required by the business
• Responsible for growing followers on social media platforms, regularly updating the Cytravel Africa website to attract new leads to the business
• Track all leads generated; responding to them on calls, emails to achieve sales targets and managing clients’ accounts
• Develop monthly Cytravel Africa Travel bulletin, blogpage; and become a leader in travel vlogging
• Identify opportunities to market Cytravel Africa such as Travel Expos and Travel fairs
• Will be expected to have thorough knowledge of the East African tourism product & designing of international itineraries and costing; while doing competitor research
• Responsible to keeping the Cytravel Africa compliant with regulations requirement such as TRA licensing; and set up the required systems for travel management
• Research on travel bodies Cytravel Africa should join as a member and for travel ratings
• Any other duties assigned to you

REQUIREMENTS

• Bachelor’s degree or diploma in tourism/tours & travel management;
• At least 2 years travel management experience; (experience in liaising with international travel agents/partners will be an added advantage)
• Diploma in IATA ( IATA certified) with a minimum of 6 months of experience in tickets booking
• Experience in using tour reservations systems and flight booking systems e.g. Amadeus
• Good interpersonal and communication skills, both writing and verbal, with keen attention to detail
• Must be reliable and able to work in a fast paced environment under pressure to meet deliverables
• Excellent planning and organizational skills and a team player
• Required to have good knowledge of digital marketing, networking and prospecting skills

LEARNING OPPORTUNITIES

• Research and develop unique itineraries that will suit both the local and international clientele and identify emerging opportunities in the travel industry
• Create relationships with Tour operator/partners such as hotels, airlines, travel agencies (local & international)

Method of Application

Interested and qualified? Go to Cytonn Investments on careers.cytonn.com to apply