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Telesales Agent Job At SunCulture Kenya Ltd

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Nairobi
  • Job Field Sales / Marketing / Retail / Business Development 

About the Role

  • Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

Key Responsibilities

  •  Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and Talk-time set by achieving a high conversion rate.
  •  Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge
  •  Explain technical product features and answer customer questions about SunCulture products.
  •  In addition to leads shared by SunCulture be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times
  •  Ensure at least an 80% conversion rate from leads generated by you.
  •  Be versatile in making extensive outbound calls that meet the organization’s KPIs
  •  Adjust sales scripts to better target the needs and interests of specific individuals.
  •  Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
  •  Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
  •  Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
  •  Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later
  •  Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
  •  Undertake all training scheduled to better improve the quality of your output and relationship with customers.

Does this sound like you?

  •  Experience in Sales and Customer Service
  •  Additional experience as a Telesales Representative is an added advantage
  •  Proven track record of successfully meeting sales quota preferably over the phone
  •  Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  •  Ability to learn about products and services and describe/explain them to prospects
  •  Hands-on, detail-oriented, and with strong execution skills,
  •  Excellent Communication Skills with the ability to resolve issues and address complaints
  •  Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
  •  Independent thinker with proactive decision-making capabilities
  •  Comfortable with ambiguity and experience working in a dynamic environment
  •  Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
  •  Be organized and be an expert in time management and meet deadlines.  
  •  A diploma or degree in Sales or any other related field is an added advantage.

Method of Application

Interested and qualified? Go to SunCulture Kenya Ltd on sunculture.freshteam.com to apply

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