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Service Planner/Programmer – Pest Control Job At Rentokil Initial

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 2 years
  • Location Mombasa
  • Job Field Sales / Marketing / Retail / Business Development 

Key Responsibilities:

Offer exceptional leadership on all Pest Control service planning matters and support the Pest Control manager and service supervisors in all endeavours that are meant to improve service delivery

  • Ensure high productivity of the service team and that the state of service is maintained at an acceptable level.
  • Review and manage service routing and planning under the direction of the manager and in consultation with the supervisors, and ensure regular updates so that there is minimum time wastage
  • Peruse service cards and chemical usage details to generally assess proper usage of prep and all chemicals. Raise issues of concern noted to the service manager
  • Promote service staff lead generation and carry out cross selling activities to customers in your database to support efforts by the sales colleagues.
  • Undertake telephone sales for residential clients that may come through enquiries and from old jobs or terminated contracts record
  • Offer professional customer service so that good customer relationships are maintained in bid to avoid contract terminations on poor service reasons.
  • Address on a timely basis cases of potential terminations under the guidance of the manager.
  • Enhance communication with customers through proper handling of telephone calls and quickly responding to any customer requirements
  • Offer precise service programming so that all services are rendered when due and are promptly processed in the service program (ICABS).
  • Take written instructions on installations, withdrawal of services and removal of any company assets from the service supervisor & manager and action accordingly when this happens
  • Ensure the use of ICABs is optimized through timely capturing of visits and terminations/ stop service, etc
  • Keep record of and remain accountable for Equipment for Rental where applicable under the direction of the manager.
  • Play a notable role in debt collection, stop service and service reinstatement. Liaise closely with the credit controller on state of client debt account in relation to servicing
  • Make timely and sound decisions regarding service planning and scheduling, keeping your supervisor & manager fully abreast
  • Take proactive action on Customer Voice Counts results as may be required on your part, and escalate serious matters to management
  • Participate in monthly reporting and report accurately key data such as number of complaints, terminations etc as may be required.
  • Have a keen interest in safeguarding company assets allocated to your department and report misuse to your manager/FD
  • Proactively support in price increase/contract renewal process, by drafting and coordinating distribution of related letters & correspondences
  • Filing of contracts/service cards accurately
  • Safe handling of service cards to ensure these are available at all times, neatly stored and archived to enable easy retrieval
  • Play a key role in H&S and report promptly any H&S incidences to the manager and senior management
  • Promote the improvement, enhancement and achievement of agreed client retention rate.
  • Support staff development programs at the department by working closely with the department seniors and HR
  • Undertake any other tasks as may be directed by Management

Key requirements

  •  A diploma or degree qualification in any business course
  •  A good grasp of the Company’s products and services
  •  minimum of 2 years experience as pest control supervisor  Strong selling skills
  •  Demonstrated ability to generate leads
  •  Self-drive and initiative in current role
  •  Any relevant tertiary education


  • Base salary
  • Medical Cover: To be arranged immediately upon joining
  • Pension & Group Life Assurance Cover: To be arranged after confirmation
  • Promotional Opportunities

Method of Application

Interested and qualified? Go to Rentokil Initial on to apply

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