Latest Customer Service Jobs In Kenya

Customer Service Associate – Busia At I&M Bank – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationBusia
  • Job FieldBanking  , Customer Care 

Job Purpose

The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention

Key Responsibilities

  • Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications
  • Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.
  • Ensuring the completion of all Account opening Documentation and following up on deficiencies
  • Facilitating customers’ access to lockers
  • Attending to walk-in customers enquiries on account opening and products so as to maximize conversion of enquiries to sales
  • Responding to all written and oral complaints and enquiries received from customers
  • Handling of internal mail
  • Cross-selling the Bank’s range of products and services to existing and new customers and acquire new active accounts/Business
  • Ordering of cheque books and cards as per customer specification.
  • Safe custody and management of Cards and cheque books
  • Collection of All service charges as per bank tariff to ensure Nil income leakage

Job Specifications

Academic Qualifications

  • Bachelor’s degree in business, Banking or related field


  • Planning & Organizational skills
  • Analytical skills and attention to detail
  • Strong oral and written communication skills
  • Interpersonal skills to manage stakeholders at all levels
  • Ethics and integrity
  • Excellent judgment and analytical abilities and impeccable integrity.
  • Strong commercial awareness and an ability to connect to business goals

Method of Application

Interested and qualified? Go to I&M Bank on to apply

Get The Latest Jobs Direct To Your Email. Well Paying Jobs For You!!

Follow Mboka Legit On TikTok

Related posts

Call Center Quality Analyst At SunCulture Kenya Ltd – APPLY NOW

Mboka Legit

Customer Service Assistant At AMG Realtors – APPLY NOW

Mboka Legit

Poa Internet Is Hiring A Customer Service Representative

Mboka Legit

Leave a Comment