Latest Hospitality / Hotel / Restaurant Jobs In Kenya

Reservations Agent Job At Fairmont Hotels & Resorts

  • Job Type Full Time
  • Qualification Diploma
  • Experience
  • Location Nairobi
  • Job Field Administration / Secretarial  , Hospitality / Hotel / Restaurant 

Job Description

  • To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
  • To provide service that is sincere, warm and enthusiastic, ensure residents’ satisfaction
  • Ensure the best selection for the guest and ensure revenue is maximized through up-selling
  • Book room reservation requests, enter rooming lists, and update accurate information in the system
  • Recommend property facilities and assist guests with information and special requests

Qualifications

  • Diploma in Front Office/Hotel Management or related field
  • Previous experience in a similar capacity is required
  • Proficiency in English, foreign language is an added advantage
  • Guest focused personality is essential
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
     

Method of Application

Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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