Latest Administration Jobs In Kenya

Reservations Agent Job At Fairmont Hotels & Resorts ( Nanyuki )

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 1 – 2 years
  • Location Nairobi
  • Job Field Administration / Secretarial  , Customer Care 

Job Description

  • Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
  • Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
  • Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
  • Confirming reservations and entering all room reservations into the reservations system Opera
  • Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
  • Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
  • Handling all incoming telephone calls, internet bookings, emails and faxes
  • Ensure all back up is attached to the daily folder that is distributed to the Front Office.

Qualifications

  • Bachelor’s degree in hotel management or relevant education for this role.
  • 1 to 2 years work experience in a similar position is preferably in a luxury hotel
  • Strong interpersonal and communication skills.
  • Enthusiastic, stress resistant and professional communicative skills
  • Ability to remain calm during difficult situations in a very busy environment
  • Excellent command of English, other languages would be an added advantage
  • Knowledge of reservations systems and operating systems including Opera

Method of Application

Interested and qualified? Go to Fairmont Hotels & Resorts on jobs.smartrecruiters.com to apply

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