Latest Tours & Travel Jobs In Kenya

Reservation Agent Job – APPLY NOW

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 5 years
  • Location Nairobi
  • Job Field Hospitality / Hotel / Restaurant  , Travels & Tours 

Key Requirements:

  • Provide a professional consultancy service for clients, anticipating their needs and offering a range of value-added solutions to exceed expectations
  • Look after customers’ travel needs from first enquiry to travel completed, by phone or email
  • Book a range of travel products and offer professional advice, inclusive of specialist fares
  • Adapt to different priorities and client needs
  • Use a Consultative Sales approach
  • Regularly check and action airline queue messages and monitor existing bookings on hold
  • Achieve and maintain targets by working efficiently
  • Exhibit positive behavior and a ‘can do’ attitude
  • Act as a team player to ensure the overall success of the team and overall Operations function
  • Make new members of the team feel welcome, sharing knowledge as appropriate
  • Actively contribute to achieve the SLA targets and team incentives
  • Attend weekly team updates and participate and share feedback in team meetings
  • Participate in team activities, providing support to team members as required
  • Assist clients who may be calling for another team member who is busy
  • Proactively manage personal productivity, profitability, and quality assurance targets to meet or exceed requirements
  • Ensure all necessary actions are taken to reach and maintain SLA targets
  • Maintain the company standards for monthly booking checks and ticket book entries
  • Continually keep fully abreast of airline contracts, routings, and services
  • Attend offered training to ensure all knowledge of airlines, fares, services, products, and benefits remains fully up to date.


  • Must have a bachelors in travel, tour, hospitality or any other relevant degree
  • Must have at least 5 years of experience in a similar role
  • Must have excellent verbal and written communication skills, preferably in English
  • Should be experienced in native GDS
  • Should be passion for and experience in business travel
  • Ability to deal with clients effectively over the phone, emails and other channels such as webchats and social media
  • Communicate effectively with other teams and departments to support a collaborative environment
  • Exhibit and encourage a clear, simple communication style and act as an ambassador for the company’s values and competency framework
  • Excellent fares knowledge including post ticketing changes and cancellations
  • Excellent knowledge of the travel industry
  • Experience working across cultures and with remote teams.

Method of Application

Interested and qualified? Go to Summit Recruitment and Search on to apply

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