Latest Customer Service Jobs In Kenya

Customer Service & Billing Executive Job At Ital Global

  • Job Type Full Time
  • Qualification Diploma
  • Experience 1 – 3 years
  • Location Nairobi
  • Job Field Customer Care 

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements

  • Bachelor’s Degree in Communication, Public Relations, Marketing or any related course.
  • Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.
  • Knowledge of customer service principles and practices.
  • Attained a C+ or higher in your KCSE
  • Proficient in Microsoft Office.
  • Competencies and Skills Required
  • Ability to observe confidentiality
  • Excellent communication and presentation skills.
  • Enthusiasm and Reliability
  • Ability to multi-task and work under pressure
  • Ability to work long hours
  • Be self-motivated
  • Be flexible and adaptable
  • Exceptional interpersonal skills
  • Can handle complaints in a cool manner and tactful
  • Courteous
  • Have an interest in helping people.
  • Observation Skills

Job Duties and Responsibilities.

  • Maintaining a positive, empathetic and professional attitude towards clients at all times
  • A primary point of contact within the hospital
  • Investigate and respond to all customer enquiries promptly directly to customer inquiries either face to face, by telephone or electronically and resolving customer complaints
  • Welcoming, receiving, guiding and directing the patients around the hospital
  • Filling and processing of application forms
  • Investigate and respond to all customer enquiries promptly.
  • Escalate complex queries to the appropriate functional area.
  • Carry out customer and product related document processing
  • Make customers’ experiences better by ensuring customer satisfaction
  • Communicating with customers through various channels.
  • Develops and maintains strong relationships with customers by providing support, information, and guidance
  • Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
  • Answer all incoming calls and redirect them or keep messages.
  • Handling patients, referral sources and administrative department inquires
  • Assisting the doctors in booking appointments for the next visit of the patient.
  • Entering patient information into a customer information system
  • Serving as a backup when other employees are out due to absent staff members
  • Any other duties as assigned.

Method of Application

Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Customer Service & Billing Executive-Hospital) as subject to careers@italgloballtd.com to reach us not later than 3rd July 2023. Only the shortlisted candidates will be contacted.

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