Customer Service / Billing Executive Job At Ital Global

• Job Type Full Time
• Qualification Diploma
• Experience 1 – 2 years
• Location Nairobi
• Job Field Customer Care 

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

Job Requirements

• Bachelor’s Degree in Communication, Public Relations, Marketing or any related course
• Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment
• Knowledge of customer service principles and practices
• Attained a C+ or higher in your KCSE
• Proficient in Microsoft Office

Competencies and Skills Required

• Ability to observe confidentiality
• Excellent communication and presentation skills
• Enthusiasm and Reliability
• Ability to multi-task and work under pressure
• Ability to work long hours
• Be self-motivated
• Be flexible and adaptable
• Exceptional interpersonal skills
• Can handle complaints in a cool manner and tactful
• Courteous
• Have an interest in helping people.
• Observation Skills

Job Duties and Responsibilities.

• Maintaining a positive, empathetic and professional attitude towards clients at all times
• Primary point of contact within the hospital
• Investigate and respond to all customer enquiries promptly directly to customer inquiries either fact to face, by telephone or electronically
• Resolving customer complaints
• Welcoming, receiving, guiding and directing the patients around the hospital
• Filling and processing of application forms
• Investigate and respond to all customer enquiries promptly.
• Escalate complex queries to the appropriate functional area.
• Carry out customer and product related document processing
• Make customers’ experiences better by ensuring customer satisfaction
• Communicating with customers through various channels
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Answer all incoming calls and redirect them or keep messages
• Handling patients, referral sources, and administrative department inquires
• Assisting the doctors in booking appointments for the next visit of the patient
• Entering patient information into a customer information system
• Serving as a backup when other employees are out due to absent staff members
• Any other duties as assigned

Method of Application

Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.