Latest Hospitality / Hotel / Restaurant Jobs In Kenya

Concierge/Porter Job At Fairmont Hotels & Resorts

  • Job Type Full Time
  • Qualification Diploma
  • Experience 2 – 3 years
  • Location Nanyuki
  • Job Field Hospitality / Hotel / Restaurant 

Job Description

  • Be the first point of contact for guests arriving at the property
  • Be required to provide continuing exceptional customer service to all guests  throughout their stay
  • Provide helpful and accurate local knowledge to guests in an informative manner
  • Greet and welcome guests upon their arrival with a friendly and professional demeanor.
  • Provide information about hotel facilities, local attractions, and services to enhance guests’ stay.
  • Assist in the arrangement of transportation, tours, restaurant reservations, and other guest requests as necessary.
  • Maintain the cleanliness and organization of the concierge desk and surrounding areas.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Offer personalized services to VIP guests and ensure their specific needs are met.
  • Stay updated with the latest information about events, shows, and activities in the area
  • Uphold the hotel’s high standards of customer service and professionalism at all times.
  • Other duties as assigned

Qualifications

  • Diploma in Hospitality Management
  • 2- 3 years’ experience in a premium hotel
  • Possesses strong social and interpersonal skills and ability
  • Manages all guests needs with zeal
  • Carries an eye for detail and an approachable demeanor for all guests and heartists
  • Can remain composed under pressure, makes rational decisions to resolve situations, upholding professionalism
  • Self-driven approach to carry out assigned responsibilities
  • Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
  • Possesses good computer knowledge
  • High level of integrity, enthusiasm, dedication for continuous improvement
  • Embraces change and open-minded in a dynamic work environment
  • Has a broad knowledge of diversity of guests

Additional Information

  • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
  • Working with a hotel rich in history and known for exemplary services while growing your career
  • Work and learn in a luxury property

Method of Application

Interested and qualified? Go to Fairmont Hotels & Resorts on jobs.smartrecruiters.com to apply

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