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Community Representative Job – (Mombasa) At Poa Internet

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 2 years
  • Location Mombasa
  • Job Field Sales / Marketing / Retail / Business Development 

Mission Statement for the Role:

  • To develop, engage with, and maintain all aspects of the communities we serve, from developing relationships in each location to maximising sales opportunities, minimising network infrastructure costs, and creating Impact in all areas we serve,

Overall Responsibility: 

  • This position is responsible for implementing market expansion strategies as well as building and sustaining key relationships with a wide variety of internal and external stakeholders including key state officers, local government officials, community leaders, organized community groups members, customers, and potential tower hosting building owners including their caretakers. The role’s goal is to ensure that all building contracting activities are done as per process and early enough to support tower, MTU, Uko poa! service and other network works for smooth and efficient network launch


  •  Lowest overall costs of network infrastructure per network distribution point.
  •  Lowest cost of school acquisition
  •  Lowest cost Poa! street location acquisition
  •  All landlord payments are on time, with 100% uptime


  • No direct reports, but managing community relationships is paramount

Key SMART Results for APlayer Success:

  • Ensure a final “Go/No Go” market assessment in any new areas to ensure all desktop, technical and researchbased analysis is complemented with ontheground validation  Q4 2023
  • Understand and communicate the “informal community dynamics” by getting deep into each community and their leaders and understanding the challenges and opportunities for Poa!  Q4 2023
  • Ensure the lowest cost per tower commercial deals for all deployments of the network by negotiating within the constraints set by the company to ensure the best value commercial deals for the business at all times both on the supplier and customer side  Q4 2023
  • Accurate and daily periodic performance reporting of network expansion activities including findings and insights that shape expansion strategies  Q4 2023
  • Ensure that all major sambazas in a community are identified and known in person and have had documented conversations with all about the wholesale provision of capacity to them  Q4 2023
  • Identify strategic high traffic areas and contract businesses in the areas for Street WiFi service  Q4 2023
  • Ensure successful negotiation (within the constraints set by the company), acquisition, and contracting of a minimum of 60 buildings per month in your assigned network for success  Q4 2023
  • Achieve zero conflicts and misunderstanding with the communities we serve and other third parties by ensuring 100% compliance to the written down community engagement processes and procedures  Q4 2023
  • Identify community group provision of services (e.g. free internet to Schools) in place with the relevant parties  Q4 2023
  • Ensure poa! has a number of community organisations in place and installed with poa! services as directed by the Head of Sales  Q4 2023
  • Play a lead role in identifying strategic high footfall areas for Street WiFi service Q4 2023
  • Achieve zero network downtime as a result of communityrelated reasons e.g. building running out of tokens for power  Q4 2023
  • Work collaboratively in events, monitoring and building relationships with community stakeholders and influencers within the assigned network  Q4 2023

Level of management experience required (Mandatory & Nice to Have):

  • A minimum of 2 years experience working in lowincome communities preferably on community projects and field sales assignments.

Department stage of development where this role sits (starting, preparing for scale, scaling, mature):

  • Preparing for scaleup

Key Competencies

  • Ability to work independently, prioritise tasks, and manage time effectively  H
  • Poa attitude Has POA VALUES all over them  H
  • Be a selfstarter capable of taking on a role with minimal supervision and guidance and delivering them through to a successful conclusion  H
  • Excellent negotiation skills  H
  • Knowledgeable in how local authority, government, and communities run their affairs with an appreciation of minimum legal requirements affecting relationships of the role  H
  • Exceptional interpersonal skills with the ability to own and manage both internal and external communication  H

Mandatory Criteria if Any (with no exceptions to hire)

  • Must have worked in the fastgrowing tech services sector with not less than 2 years experience in market expansion and communityrelated work  new market acquisition, market analysis, and research
  • Must have a minimum of a college Diploma qualification
  • Fieldwork experience in operating with informal communities

Method of Application

Interested and qualified? Go to Poa Internet on to apply

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