Latest Customer Service Jobs In Kenya

Collections Agent (Rider) Job At Ilara Health

  • Job Type Full Time
  • Qualification BA/BSc/HND , Diploma
  • Experience
  • Location Nyeri
  • Job Field Customer Care 

The role

  • The Collections Agent will be responsible for contacting and collecting overdue debts from customers while using a motorcycle as their primary mode of transportation. The position requires strong communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities:

  • Contact and communicate with customers who have outstanding debts to initiate payment arrangements.
  • Use a motorcycle to travel to various locations to meet with customers and conduct in-person collections visits.
  • Maintain accurate records of customer interactions, payment arrangements, and any updates to customer account information.
  • Follow up with customers who have not made payments or who have broken payment arrangements.
  • Negotiate payment plans and settlements with customers who are unable to pay in full.
  • Keep up-to-date with company policies and regulations regarding debt collection practices.
  • Conduct skip tracing activities to locate customers who have moved or changed contact information.
  • Provide exceptional customer service by answering questions, addressing concerns, and ensuring customer satisfaction.
  • Maintain and ensure the safe operation of the motorcycle by performing regular maintenance and adhering to all traffic laws and regulations.
  • Complete necessary paperwork and reports accurately and on time.
  • Assist in recovery efforts of assets from customers

Requirements:

  • A high school diploma or equivalent is required, and some college education is preferred.
  • Experience in debt collections, customer service, or a related field is preferred.
  • Have a motorcycle and possess a valid driver’s license with a motorcycle endorsement and have a good driving record.
  • Good knowledge of motorcycle maintenance and repair.
  • Familiarity with skip tracing techniques and practices.
  • Based in Nyeri

Who You Are:

  • Good communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Physical fitness and the ability to ride a motorcycle for extended periods.
  • Strong negotiation and problem-solving skills.
  • Good organizational and time management skills.

Method of Application

Interested and qualified?

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