Latest Customer Service Jobs In Kenya

Call Centre Agent Job At Old Mutual Kenya

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience
  • Location Nairobi
  • Job Field Customer Care 

Job Description

  • The Call Centre Care Agent is responsible for managing all incoming calls and client requests to the Old Mutual.

Key Tasks And Responsibilities

  • Always answer incoming telephone calls into the Call Center in a professional manner.
  • Provides information to customers via Old Mutual approved resources.
  • Completes accurate and timely documentation of all services provided to callers.
  • Assist clients with I-invest Account activation & Pin Resets
  • Escalate / liaise with other teams on any issues which require further consultation.
  • Support the branches and front office team.
  • Normal Call center duties. E.g., carrying out customer surveys, social media, and email management.
  • Performs all other tasks as assigned by the Line Manager.
  • Retrieval and sharing of ad hoc statements in line with the OM confidentiality guidelines.
  • Research required information using available resources.
  • Handle and resolve and document complaints.
  • Provide customers with product and service information in line with OM confidentiality guidelines.

Qualifications & Experience
Competences

  • Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
  • Proficient ability to analyze data and develop recommendations.
  • Strong verbal and written communication skills
  • Always maintains a professional/customer service focus.

Skills And Competencies

  • 2+ months professional experience in an office setting using the telephone and computer as primary instruments to perform the job duties.
  • Business related degree
  • At least one year insurance experience
  • Progress in Professional qualification in insurance e.g., ACII, COP preferred.
  • Knowledge in customer service principles and practices
  • Knowledge of call Centre telephony and technology

Method of Application

Interested and qualified? Go to Old Mutual Kenya on oldmutual.wd3.myworkdayjobs.com to apply

Get The Latest Jobs Direct To Your Email. Well Paying Jobs For You!!

Follow Mboka Legit On TikTok

Related posts

Customer Service Representative Job – GEH at Cigna

Mboka Legit

Customer Service Officer Job – (9 Positions) At Tavevo Water and Sewerage Company Limited

Mboka Legit

Customer Support and Credit Associate Job At Fresh Life ( Salary Range KSh 30,000 – KSh 50,000/month )

Mboka Legit

3 comments

Mourine makungu January 10, 2024 at 9:35 am

I need a job cleaning

Reply
Maureen Odera January 19, 2024 at 8:04 am

How do i apply for the call centre

Reply
Ivine March 7, 2024 at 9:28 am

I really need cleaning job,shop attendance or house keeping

Reply

Leave a Comment

×