Latest Business Operations Jobs in Kenya

Business Operations Intern at Innovex Solutions

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 0 – 1 years
  • Location Nairobi
  • Job Field Internships / Volunteering, Sales / Marketing / Retail / Business Development

Job Summary

Overview

  • Innovex Solutions Limited commenced operations in 2017. Innovex offers services that leverage in-house developed software/tech platforms.

Job Purpose

  • The job holder is responsible for facilitating efficient client administration, records maintenance, products administration, document management & operational level reporting.

Key Responsibilities:

  • Product Operations – Learn about our product portfolio, implement business processes that support day to day routine tasks and manage customer feedback lifecycle.
  • Assist in implementing strategies that lead to fulfilment of customer requirements by adhering to the set standard operating procedures on a day-to-day basis.
  • Training – Implement training programs for clients either through physical onsite trainings and/or regular bulletins.
  • Cross Functional Collaboration – Handle various roles such as account management and operational level reporting & reconciliations for the various products.
  • Project Management – Assist in research and documentation of user requirements, automation of manual processes and advancement of automated processes.
  • Product roll outs – collaborate with technical team to test and roll out products and new features and provide feedback from clients for product enhancement.
  • Problem Solving – Tackle business challenges through scalable solutions.
  • Product development – Support commercialization of products as the key support for the distribution team/field operations team.
  • Data analysis, data tracking and Reporting for specific products to analyse client behaviour & measurement of key operational performance metrics.
  • Accounting & Admin support- Provide necessary financial and logistical support to project activities as well as support in administrative issues to ensure effective running of the business.
  • Perform any other duties as may be assigned from time to time.

Qualifications:

  • Bachelor’s degree in business administration, marketing, IT or a related field (preferred).
  • Proven experience in client service, support, and sales support roles.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong problem-solving abilities and effective handling of client escalations.
  • Active listening skills and a customer-centric mindset.
  • Ability to thrive in both independent and collaborative work settings.
  • Proficiency in CRM software, Microsoft Office suite, and sales support tools.
  • Sound understanding of customer service principles and practices.
  • Exceptional organizational and time management skills.
  • 0 – 1 years of experience.
  • Meticulous attention to detail to ensure accuracy and quality in operational processes and documentation.
  • Ability to work in a fast-paced environment.

Method of Application

Application procedure: send your CV and Certificates to recruiting@innovexsolutions.co.ke

Deadline 22nd October 2023.

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