Latest Administration Jobs In Kenya

Assistant Front Office Manager Job At Fairmont Hotels & Resorts

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 3 years
  • Location Nanyuki
  • Job Field Administration / Secretarial 

Job Description

  • Responsible for the day-to-day operations of the Front Desk, Concierge, Royal Service departments with a primary focus on the overall efficient operation of the Front Desk.
  • Leads and coaches the Front Office team towards achieving the highest levels of guest service through consistent delivery of Service standards, and opportunities to create memorable experiences.
  • Leads the Front Office team towards achieving the highest levels of exceptional guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies.
  • Review arrival reports and VIP reports to ensure all special requirements are met or exceeded, ensure seamless coordination of check-ins and check-outs
  • Strong focus on development and implementation of departmental goals and projects in the areas of occupancy and yield management, guest service and standards, health and safety, and employee engagement.
  • Actively seeks feedback from colleagues and guests and follows up by taking appropriate action.
  • Ensure effective utilization and productivity of all employees in the Front Office, including involvement in forecasting, scheduling and adhering to budget parameters.
  • Developing an enthusiastic and guest driven Front Desk team through recruitment, performance appraisals, recognition, incentive programs, communication meetings, and additional career development.
  • Builds a cooperative team spirit by demonstrating best practices, including listening, providing positive and constructive feedback and timely follow up.
  • Continuously committed to provide excellent service and exceed guest’s expectations
  • Excellent departmental and inter-departmental skills.  Co-ordinates all Front Office and related operations.
  • Builds and maintains excellent working relationships with key departments including, Reservations, Housekeeping, Engineering, Food and Beverage, Culinary, Sales and Event services.
  • Responsible for cash float, ensure proper management and integrity is practiced by all agents
  • Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
  • Participates and demonstrates leadership on Hotel Committees.
  • Seeks feedback on guest satisfaction and responds to guest complaints, completes follow up to  Manager, pass-on, and resolves problems in accordance to our corporate values, mission and vision within a timely manner.
  • All other duties assigned by Manager

Qualifications

  • Minimum of two (3) years of leadership experience in a premium property
  • Service  and Guest focused personality is essential and previous leadership experience required
  • Prior experience working with Opera Cloud or a related system
  • Proven ability to build and maintain good relationships with all stakeholders and serve with integrity 
  • Must be able to communicate clearly and efficiently
  • Must have organizational, leadership, conflict management skils
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and maintain positive and engaging work culture 

Additional Information

  • You will enroll in the workplace pension scheme
  • Private medical insurance as per Hotel offering
  • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
  • Working with a hotel rich in history and known for exemplary services while growing your career
  • Employee Benefits Card offering discounted rates in Accor Worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility Activities.

Method of Application

Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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