Latest Hospitality / Hotel / Restaurant Jobs In Kenya

Operations Manager (Hospitality) At Summit Recruitment and Search – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience6 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Key Responsibilities

  • Ensure compliance across all departments within the branch.
  • Create and maintain effective processes to manage all machines and equipment for operational effectiveness.
  • Oversee maintenance schedules for all spa machines and equipment.
  • This includes assessing and managing all breakages, wear and tear notices, etc as per the company policy.
  • Ensure proper and accurate record keeping and maintenance for all facilities at the branch i.e power and water consumption.
  • Manage external parties such as contractors (plumbers, security company, guarding, electricians, etc) city council and public health officers.
  • Check and supervise all rooms to ensure facility and equipment status is always in top notch condition and functional.
  • Ensure the 360 degree- customer experience is understood, implemented, and upheld by all. Monitor sales teams’ rebooking and upselling strengths and frequencies and execute relevant training sessions. Review and share client feedback.
  • Relevant parties within the team and follow up where further discussions are required to determine issues and solutions to execute.
  • This includes feedback related to staff and facility/equipment. o Ensure all staff are presentable and uniform appropriately as per the company policy.
  • Maintain required OSH standards and requirements for all equipment and within the facility.
  • Ensure the FOM is always updated with the team changes to ensure proper and convenient planning for the team calendars.
  • Coordinate with the FOM where renovation, maintenance or repair works are ongoing for better client/booking management.
  • Liaise with the FOM to ensure team product and role knowledge through training and reviews.


  • Relevant bachelor’s degree in hospitality, a masters will be an added advantage.
  • Must have 6+ years of experience as an operations manager in the hospitality sector, must have demonstrated hands on experience directly managing a big hospitality team. Some HR experience is desirable.
  • The ideal candidate must have strong interpersonal skills, must be engaging, a good communicator, solution oriented, a team player and demonstrate ability to manage a big team and branch.
  • Intrigued by moving parts and excellent coordination of events and organized with an eye for detail.
  • Experience in managing operations and contractors is highly preferred.
  • Knowledge of scheduling software systems is highly desirable.

Deadline for applications: 15/06/2024

Method of Application

Interested and qualified? Go to Summit Recruitment and Search on to apply.

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