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NOC Shift Engineer At Equity Bank Kenya – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 year
  • LocationNairobi
  • Job FieldICT / Computer 

Job Purpose:  

The NOC Shift Engineer is responsible for monitoring the ICT & Telecoms infrastructure, network & systems for stability to maintain 24×7 operations and resolve service impacts as they occur. 

Job Responsibilities/ Accountabilities: 

  • Pro-active monitoring of the entire IT Infrastructure and applications systems.
  • Performance monitoring, diagnose, and resolve performance issues.
  • Applying software and hardware monitoring tools to detect and action faults & warnings
  • First Line resolution as per the SLA’s.
  • Follow up to confirm service availability and stability after resolution.
  • Logging tickets in the ticketing system take ownership and follow up to closure.
  • Log calls to service Providers on the various faults captured on proactive monitoring.
  • Updating Ticketing tool with relevant professional information during and after fault resolution.
  • Resolution of tickets assigned and closure within the working shifts.
  • Provision of the incident report with ticket closure.
  • Escalation of unresolved tickets to Support Level 2, NOC Engineers and the SME’s as per the Incident Management Procedures and keeping shift leader in copy of all escalation
  • Daily/shift reports as per shift responsibility.
  • Provision of the incident reports with ticket closure and Daily/shift reports as per shift responsibility. 

Qualifications

Essential Knowledge 

  • Use of network monitoring tools.
  • Proficiency in networking principles; TCP/IP, OSI and IP Addressing.
  • Experience in handling computer networks, wide area networks, Oracle and IBM systems, data centres, telecommunications networks and tape library solutions.
  • LAN and WAN troubleshooting skills and a solid understanding of network security.
  • Can configure switches and routers remotely.
  • Able to develop provisioning scripts (e.g. PERL) and can validate and troubleshoot new provisioning scripts.
  • Prior experience working with Service and Incident Management applications such as Remedy, Smarts, Voyence, Spectrum, Siebel, Clarity, HP Service Management, Solarwinds and Clarify and other like OSS/BSS applications.
  • Understanding of NMS, Ticketing and Databases Tools.
  • Strong network diagnostic skills.
  • Proficiency in MS Office. 

Key Critical Competencies 

  • Putting customers/business first; must have a passion for serving others.
  • Good and clear oral & written communication skills.
  • People skills.
  • Must be a team player; work well in a busy team, quick to learn and able to deal with a wide range of issues.
  • Good problem solving capabilities.
  • Ability to work with minimum or no supervision.
  • Forecasting, planning and thinking ahead.
  • Understanding information in different formats such as pictorial, verbal and print representations.
  • Performing through people.
  • Operating under pressure and tight deadlines & schedules.
  • Working in 24/7 shifts; must have a flexible attitude to working times or arrangements.
  • Making a personal difference.
  • Strong analytical skills and able to collate and interpret data from various sources.
  • Able to manage relationships between several services providers contracted to provide services to ICT.
  • Capable of multi-tasking, good time management and prioritization of workload. 

Requirements: 

  • Bachelor’s Degree in Information Science, Telecommunications, Computer Science or Engineering or equivalent with a minimum of 1 years’ NOC experience.
  • Knowledge of Technical, IT, NOC systems and procedures
  • Experience in the Banking hardware and software.
  • Ability to solve different network problems including those that cannot be resolved using typical methods.
  • ITSM (ITIL) Certificate / Trainings.
  • Vendor Trainings.
  • Linux or windows system administration is an added advantage.
  • Network support and Training like CCNA
  • Experience in NOC-added advantage 

Method of Application

Interested and qualified? Go to Equity Bank Kenya on equitybank.taleo.net to apply.

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