Project Management Jobs In Kenya

Manager, Product and Customer Value Management At HF Group – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldProduct Management 

Principle Accountabilities

  • Safeguard product and customer value, ensuring alignment with the overall business strategy. It involves working closely with cross-functional teams to align product and customer value management strategies with overall business goals.
  • Analyze product and customer performance metrics and make data-driven decisions to improve the products and services and optimize revenue.
  • Customer retention: identify opportunities to reduce churn and increase customer lifetime value and opportunities for upselling and cross-selling to existing customers.
  • Utilize data and analytics to measure the effectiveness of product and customer value management initiatives.
  • Derive insights from data to inform decision-making and strategy adjustments.
  • Continuous improvement of products; customer value management strategies: Stay informed about industry trends, customer expectations, and competitive landscape.
  • Communicate product, and customer value management strategies and results to internal stakeholders, including senior management.
  • Reporting on key performance indicators and the impact of product and customer value management initiatives.
  • Assess the impact of product and customer campaigns and make viable recommendations to the business.

Key Competencies and Skills

Technical competencies

  • Deep knowledge of Banking products
  • Microsoft Office Suite – Intermediate Excel skills, MS Assess, Presentation skills
  • Strong analytical, modeling and problem-solving skills (MySQL or other languages)
  • Solid customer service attitude with excellent negotiation skills
  • Astute product and service knowledge: supporting technology, features, benefits and commercialization.
  • Familiarity with CRM tools and customer segmentation strategies
  • Excellent communication and collaboration abilities.
  • Knowledge of KYC/AML compliance requirements
  • Knowledge of TCF (Treating Customers Fairly) principles
  • Competitor analysis delivery.

Critical success factors/competencies

  • Strategic planning and customer and product management
  • Results orientation and operational efficiency: focus on achieving maximum performance and driving continuous improvement. Resilient and consistent follow-up of pertinent matters and items.
  • Strength in problem-solving, issue-resolution and ability to work in a deadline-driven work environment.
  • Stakeholder management: Pro-actively adapts own style and approach to build rapport, and work with others more effectively
  • Good communication skills
  • Integrity: Acts in line with legal, regulatory, professional, and ethical standards.
  • Responds flexibly to changing situations.
  • Critical thinking, creativity and innovation, finds creative ways to exploit opportunities and solve problems
  • Competing to win: Brings energy and passion to work and always aims to grow customer and product value.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

  • Bachelor’s Degree in Business, Economics, Statistics, Mathematics, Actuarial Science or related field.


  • At least 3 years experience in a financial/real estate institution / TELCO

Method of Application

Interested and qualified? Go to HF Group on to apply

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