Latest Customer Service Jobs In Kenya

Financial Service Representative At Flexi-Personnel – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 year
  • LocationNairobi
  • Job FieldCustomer Care 

Requirements:

  • Excellent written & verbal communication skills
  • Willing to work a 5-day work week with 2 additional days being the last two Saturdays of every month
  • Ability to multitask
  • Ability to work on a customized CRM
  • Good understanding of MS Office
  • The perfect candidate will have completed post-secondary education and have been in the workforce as a collector or as a phone operator in a call center environment for a minimum of a year.

Responsibilities:

  • Inbound Calling clients
  • Building relationships with our partners
  • Filling out of contracts
  • Taking applications over the phone
  • This will be outlining the expectations of the financial service representative role in terms of daily tasks and responsibilities.
  • Our main priority is to ensure everything is moving like clockwork by pushing files forward.
  • This means calling assigned ques, answering inbound calls, cleaning the inbox, updating collectors, and making sure clients complete their application with all the necessary documents on file.
  • Everyone is expected to answer 2-3 inbound calls at a time so we can maintain quality and not have any team member struggle with more than that.
  • Overall, we should always be busy whether it be answering inbound calls or continuously dialing out during downtime so business is continuously flowing.
  • Daily Expectations/Priority:
    • Answering at least 30 inbound calls
    • Minimum 4 applications per day
    • Assisting BDMs with applications, updating collectors, collecting documents, etc,.
    • 80% conversation rate (Competing application and obtaining all necessary documents on
  • ALWAYS leaving your notes on file
  • Updating collectors while calling ques AND after completing an application
  • Uploading documents/replying to emails and backing them up to ensure the inbox is not cluttered
  • Dialing out
  • Calling your assigned ques (Need Docs, Incomplete, Unresponsive)
  • Updating collectors
  • Calling referrals (New applicants provided)
  • Collectors calling for updates/transferring a new applicant
  • Funded clients inquiring about their account (Forward to CSR team or to excel shit for callback)
  • Contacting applicants calling to resume their application (Filling out application, documents, interview, etc,)

Method of Application

Interested and qualified? Go to Flexi-Personnel on ats.flexi-personnel.com to apply.

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