- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience1 year
- LocationNairobi
- Job FieldCustomer Care
Requirements:
- Excellent written & verbal communication skills
- Willing to work a 5-day work week with 2 additional days being the last two Saturdays of every month
- Ability to multitask
- Ability to work on a customized CRM
- Good understanding of MS Office
- The perfect candidate will have completed post-secondary education and have been in the workforce as a collector or as a phone operator in a call center environment for a minimum of a year.
Responsibilities:
- Inbound Calling clients
- Building relationships with our partners
- Filling out of contracts
- Taking applications over the phone
- This will be outlining the expectations of the financial service representative role in terms of daily tasks and responsibilities.
- Our main priority is to ensure everything is moving like clockwork by pushing files forward.
- This means calling assigned ques, answering inbound calls, cleaning the inbox, updating collectors, and making sure clients complete their application with all the necessary documents on file.
- Everyone is expected to answer 2-3 inbound calls at a time so we can maintain quality and not have any team member struggle with more than that.
- Overall, we should always be busy whether it be answering inbound calls or continuously dialing out during downtime so business is continuously flowing.
- Daily Expectations/Priority:
- Answering at least 30 inbound calls
- Minimum 4 applications per day
- Assisting BDMs with applications, updating collectors, collecting documents, etc,.
- 80% conversation rate (Competing application and obtaining all necessary documents on
- ALWAYS leaving your notes on file
- Updating collectors while calling ques AND after completing an application
- Uploading documents/replying to emails and backing them up to ensure the inbox is not cluttered
- Dialing out
- Calling your assigned ques (Need Docs, Incomplete, Unresponsive)
- Updating collectors
- Calling referrals (New applicants provided)
- Collectors calling for updates/transferring a new applicant
- Funded clients inquiring about their account (Forward to CSR team or to excel shit for callback)
- Contacting applicants calling to resume their application (Filling out application, documents, interview, etc,)
Method of Application
Interested and qualified? Go to Flexi-Personnel on ats.flexi-personnel.com to apply.