Latest Engineering Jobs In Kenya

Field Quality Control Technician At Poa Internet – APPLY NOW

  • Job TypeFull Time
  • QualificationDiploma
  • Experience1 year
  • LocationNairobi
  • Job FieldEngineering / Technical 

Mission Statement for the Role:

To own the end to end quality assurance of all deployed & commissioned sites for Poa Customers across Kenya.

Overall Responsibility:

Responsible for quality audit of all Customer wireless installs & Field Support services.

Financial:

Install Cost per Customer; Support Cost per Customer.

People:

Individual Contributor.

Key SMART Results for A-Player

  • To have monitored the performance of field technicians, providing feedback, coaching, and performance evaluations to ensure high-quality work and productivity- By the end of Q3 2024
  • To have ensured compliance with safety regulations and industry standards during installation and support activities – By the end of Q3 2024
  • Assisted technicians in troubleshooting complex issues, providing technical expertise and guidance to ensure timely problem resolution in the field- By the end of Q3 2024
  • Conducted regular inspections of work sites to ensure adherence to quality standards and identify areas for improvement – By the end of Q3 2024
  • Addressed onsite inquiries and customer complaints and ensuring high levels of customer satisfaction – By the end of Q3 2024
  • Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement among the team – By the end of Q3 2024
  • Poa has no compliance critical errors by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations – By the end of Q3 2024

Level of Experience Required (Mandatory & Nice to Have)

Must have at least 1 year experience in Wireless installation or related field

Department stage of development where this role sits

Prepare for Scale / Systemization

Key Competencies Criticality (H, M, L)

  • At least 2 years experience in Wireless installation or related field- H
  • In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations- H
  • Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment- M
  • Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians- M
  • Strong attention to detail and accuracy in maintaining records and preparing reports- M
  • Familiarity with different types of cables, connectors, and termination methods- H 
  • Ability to work independently and as part of a team, following instructions and meeting deadlines- H
  • Physical stamina and ability to work in various environments, including outdoor and confined spaces- H
  • Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders- M
  • Adherence to safety protocols and procedures- H

Mandatory Criteria if Any with no exceptions to hire:

  • Must have a Diploma in Electronics & Electrical Engineering, Telecommunications, IT or related field
  • Must have at least 1 year experience in Wireless installation or related field
  • Must have Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment
  • Must have a valid driving license with at least 4 years of driving experience

Method of Application

Interested and qualified? Go to Poa Internet on poainternet.bamboohr.com to apply

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