- Job TypeFull Time
- QualificationDiploma
- Experience1 year
- LocationNairobi
- Job FieldEngineering / Technical
Mission Statement for the Role:
To own the end to end quality assurance of all deployed & commissioned sites for Poa Customers across Kenya.
Overall Responsibility:
Responsible for quality audit of all Customer wireless installs & Field Support services.
Financial:
Install Cost per Customer; Support Cost per Customer.
People:
Individual Contributor.
Key SMART Results for A-Player
- To have monitored the performance of field technicians, providing feedback, coaching, and performance evaluations to ensure high-quality work and productivity- By the end of Q3 2024
- To have ensured compliance with safety regulations and industry standards during installation and support activities – By the end of Q3 2024
- Assisted technicians in troubleshooting complex issues, providing technical expertise and guidance to ensure timely problem resolution in the field- By the end of Q3 2024
- Conducted regular inspections of work sites to ensure adherence to quality standards and identify areas for improvement – By the end of Q3 2024
- Addressed onsite inquiries and customer complaints and ensuring high levels of customer satisfaction – By the end of Q3 2024
- Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous improvement among the team – By the end of Q3 2024
- Poa has no compliance critical errors by ensuring that all the assigned site installs are done with 100% compliance to all relevant legal regulations – By the end of Q3 2024
Level of Experience Required (Mandatory & Nice to Have)
Must have at least 1 year experience in Wireless installation or related field
Department stage of development where this role sits
Prepare for Scale / Systemization
Key Competencies Criticality (H, M, L)
- At least 2 years experience in Wireless installation or related field- H
- In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations- H
- Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment- M
- Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians- M
- Strong attention to detail and accuracy in maintaining records and preparing reports- M
- Familiarity with different types of cables, connectors, and termination methods- H
- Ability to work independently and as part of a team, following instructions and meeting deadlines- H
- Physical stamina and ability to work in various environments, including outdoor and confined spaces- H
- Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders- M
- Adherence to safety protocols and procedures- H
Mandatory Criteria if Any with no exceptions to hire:
- Must have a Diploma in Electronics & Electrical Engineering, Telecommunications, IT or related field
- Must have at least 1 year experience in Wireless installation or related field
- Must have Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment
- Must have a valid driving license with at least 4 years of driving experience
Method of Application
Interested and qualified? Go to Poa Internet on poainternet.bamboohr.com to apply
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