Latest ICT & IT Jobs In Kenya

Ericsson Is Hiring A Charging Support Engineer

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care  , ICT / Computer 

What You Will Do:

  • Handle customer issues (Normal CSR work)
  • Handling Emergency cases and fault Isolation for the customer
  • Handle dedicated support
  • Handle Software Update Management (SUM)

To Be Successful in the Role You Must Have:

  • Education: Bachelor’s degrees in telecommunication engineering or related university degree.
  • Min years of experience: 2+ Years
  • Domain experience: BSS, Charging System
  • Delivering results & meeting customer expectations
  • Good Troubleshooting & fault Isolation skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skill

Additional Requirements:

  • Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM.
  • Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
  • Very good knowledge in RedHat Linux RHEL.
  • Good knowledge in VMware hypervisor, Kubernetes & Docker.
  • Past experience with Ericsson will be preferred.
  • Linux (bash scripting, installation & networking).
  • SQL & Oracle DB (is a plus).

The job stage / level will be decided at the final step of offer.

Method of Application

Interested and qualified? Go to Ericsson on jobs.ericsson.com to apply.

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