- Job Type Full Time
- Qualification BA/BSc/HND
- Experience None
- Location Nairobi
- Job Field Customer Care , Internships / Volunteering
Job responsibilities
- Serve clients on all modes of engagement i.e messages, calls, social media and face to face.
- Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.
- Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
- Respond to all requests for quotation sent through all modes of engagement.
- Ensure clients’ issues and complaints are addressed speedily and effectively.
- Handle after sale related queries such as warranty.
Requirements
- Must be willing to work on commission.
- Proficiency in oral AND written English.
- Must be a proficient computer and internet user.
- Must be willing to work six days a week. (Monday – Saturday).
Method of Application
Interested and qualified candidates should forward their CV to: resourcing@shopit.co.ke using the position as subject of email.
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