Latest Customer Service Jobs In Kenya

Customer Service Assistant At Bridge Talent Management – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care 

Job Summary:  

Our Client in the Event management services are looking to hire a Customer Service Assistant to handle complaints, provide appropriate solutions for customers, handle social media Management and follow up to resolve any issues their customers experience

Key Responsibilities:

  • Answering all calls on the customer service line and attending to all calls promptly as required.
  • Handling of internal and external correspondence through email and physical.
  • Invoicing and receipting all jobs done.
  • General office administration – including Filing
  • Preparation of weekly payroll for operations
  • Checking and responding to the company email promptly
  • Debt collection and updating debtors list regularly
  • Reconciliation of ORDER and PAYMENT for each job.
  • Coordinating with Operations and Linen store team on orders and delivery –issuing confirmed orders to them & briefing them on the requirements for each.
  • Receiving clients who come to the office / inviting clients to the office:
    • Organizing demos for them
    • Advising clients
    • Dealing with any queries / clarification needed
  • Attracting potential clients by answering product and service questions and giving them information about our products and services
  • Compile Tender / Pre qualification documents within the set deadline.
  • Marketing – Getting new customers from existing database & other sources – Increasing Customer base.
  • Social media – Sales & Marketing – update facebook page regularly, activate & maintain Social media sites eg.Instagram, linked-in & other social media platforms & respond to any queries.
  • Any other tasks as assigned from time to time.

Requirements

  • Bachelor’s Degree in Business Administration/Public Relations from a recognized institution.
  • 2 Years experience in Customer Service Management 
  • Good communication skills.
  • Excellent knowledge of MS Office & Excel.

Method of Application

Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply

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