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Computer Lab Technician At Umma University – APPLY NOW

  • Job TypeContract
  • QualificationBA/BSc/HND
  • Experience
  • LocationKajiado
  • Job FieldICT / Computer 

Job Description:

We are looking for a proactive and technically proficient Computer Lab Technician to contribute to the optimal functioning of our computer labs. As a key member of our technical support team, the successful candidate will play a vital role in maintaining the lab environment, providing technical assistance, and ensuring a seamless computing experience for students, faculty, and staff.

Responsibilities:

Lab Maintenance:

  • Regularly inspect and maintain computer hardware, ensuring all systems are in optimal working condition.
  • Coordinate with vendors for equipment repairs and replacements as needed.
  • Keep abreast of emerging technologies to suggest and implement upgrades for enhanced lab performance.

Technical Support:

  • Respond promptly to technical issues reported by lab users, troubleshoot problems, and offer effective solutions.
  • Collaborate with other IT professionals to resolve complex technical challenges.
  • Provide after-hours support during peak usage times or special events.

Equipment Setup:

  • Install, configure, and deploy computer systems, servers, and peripherals according to established protocols.
  • Conduct routine checks to ensure all lab equipment is up-to-date with software patches and updates.

Troubleshooting:

  • Diagnose and resolve hardware and software issues, escalating problems when necessary.
  • Maintain an organized system for tracking and resolving technical support tickets.

Security Measures:

  • Implement and monitor security measures, including antivirus software and firewalls, to safeguard lab systems and data.
  • Conduct regular security audits to identify vulnerabilities and propose solutions.

User Training:

  • Conduct training sessions for lab users on the proper use of hardware, software applications, and adherence to lab policies.
  • Develop instructional materials and guides to assist users in maximizing the lab resources.

Inventory Management:

  • Keep an accurate inventory of lab equipment, software licenses, and peripherals.
  • Generate regular reports on inventory status and make recommendations for procurement or retirement.

Documentation:

  • Maintain comprehensive and up-to-date documentation for lab procedures, configurations, and troubleshooting steps.
  • Ensure documentation is accessible to lab users and IT staff.

Collaboration:

  • Collaborate with IT staff, academic faculty, and administrators to understand and address the evolving technology needs of the institution.
  • Participate in planning and implementing technology-related projects.

Lab Upgrades:

  • Stay informed about industry trends and advancements in technology.
  • Recommend and implement upgrades to the lab infrastructure to enhance efficiency and user experience.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Computer Lab Technician or a similar role.
  • Strong knowledge of computer hardware, software, and networking systems.
  • Excellent troubleshooting and problem-solving skills.
  • Familiarity with cybersecurity practices and measures.
  • Effective communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team.
  • Attention to detail and strong organizational skills.
  • Prior experience in an educational setting is a plus.

Method of Application

Interested and qualified? Go to Umma University on recruitment.umma.ac.ke to apply

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