Commercial Manager At Lipa Later Limited – APPLY NOW

• Job TypeFull Time
• QualificationBA/BSc/HND , MBA/MSc/MA
• Experience8 years
• LocationNairobi
• Job FieldSales / Marketing / Retail / Business Development 

About the Role

• The Commercial Manager at Lipa Later Group is a strategic leadership role responsible for driving revenue growth, enhancing customer experience, and vendor onboarding and management. They will oversee the Sales & Customer Service, Partner Success, and Marketing departments, aligning their efforts to achieve business objectives and deliver exceptional value to stakeholders.

Key Responsibilities:

Sales:

• Develop and implement strategic sales plans to achieve revenue targets and market penetration.
• Lead and mentor the sales team, providing guidance, support, and resources to optimize performance.
• Identify new market opportunities and develop innovative sales strategies to drive business growth.
• Establish strong relationships with key clients, partners, and stakeholders to foster long-term partnerships.

Customer Service Excellence:

• Define and implement customer service standards and processes to ensure a seamless customer experience.
• Monitor customer feedback and satisfaction metrics to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to address customer concerns and enhance service delivery.

Merchant Management:

• Develop and nurture strategic partnerships with merchants, financial institutions, and other key stakeholders.
• Oversee the Partner Success team to ensure partner onboarding, training, and support initiatives are executed effectively.
• Collaborate with partners to drive mutual growth and success, aligning business objectives and delivering value-added solutions.
• Analyze partner performance metrics and identify opportunities to optimize partner relationships and revenue streams.

Marketing and Brand Management:

• Develop and execute comprehensive marketing strategies to enhance brand visibility and market positioning.
• Lead the marketing team in creating impactful marketing campaigns, content, and collateral to drive customer acquisition and engagement.
• Utilize data-driven insights to optimize marketing efforts and measure ROI across various channels.
• Ensure brand consistency and integrity across all marketing communications and touchpoints.

Qualifications:

• Bachelor’s Degree in Business Administration, Marketing, or a related field. MBA preferred.
• Proven track record of success in senior leadership roles within sales, customer service, and marketing functions.
• 8+ years of experience in developing and executing commercial strategies that drive revenue growth and customer satisfaction.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
• Excellent communication, negotiation, and relationship-building skills.
• Strategic thinker with the ability to envision and execute innovative solutions that drive business results.

Method of Application

Interested candidates are invited to submit their CVs and cover letters to careers@lipalater.com indicate “Commercial Manager” in the subject line.