Co-operative Bank of Kenya Is Hiring A Sacco Customer Care Agent

• Job TypeContract
• QualificationBA/BSc/HND
• Experience2 years
• LocationNairobi
• Job FieldCustomer Care 

CUSTOMER CARE AGENT (REF: CCA/04/24)

Job Purpose:

The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitability and upholding world-class service.

Reporting to the HR and Administration Officer.

Job Type: Contract – Two (2) Years

Main Duties and Responsibilities

• Updates the Member complaints register daily to reflect the nature of the complaint and resolution provided;
• Respond to Member queries and complaints, through telephone, email, and WhatsApp;
• Interacting with the Members to provide them with relevant system-related information to address inquiries regarding and or emanating from system-related products and services;
• Receiving walk-in clients;
• Resolving product or service-related problems and handling of Member complaints in accordance with the SACCO’s guidelines and policies;
• Collecting customer information and analyzing customer needs;
• Doing weekly, monthly, and annual reports to the supervisor regarding customer service;
• Handling clerical tasks and any other duties that may be assigned from time to time.

Qualifications & Experience

For appointment to this grade, the employee must have;

• Degree in Public relations, Communication or Business Management from a recognized university.
• A diploma in cooperative management is an added advantage.
• Experience working with an ERP Software.
• Must be able to work in a fast-paced environment.
• A minimum of two years of progressive working experience in customer service, marketing or administrative function in a related organization (SACCO).
• Excellent oral communication skills are required to speak effectively and with diplomacy to Members.

Method of Application

Interested and qualified applicants are requested to click on the link below and fill out the online application form and submit by 3rd May 2024. Any applications received after the closing date shall not be accepted.Interested and qualified? Go to Co-operative Bank of Kenya on forms.office.com to apply.