We are seeking a proactive and results-driven Call Centre Intern to support our B2C sales operations. The successful candidate will engage customers primarily through phone calls — managing leads, converting inquiries into sales, ensuring order follow-up, and providing excellent customer service to enhance customer retention and satisfaction.
Key Roles and Responsibilities:
- Conduct daily outbound calls to prospective and existing customers to promote products, upsell, and drive conversions.
- Follow up on leads and customer inquiries to close sales opportunities.
- Engage repeat customers to facilitate re-orders and maintain long-term relationships.
- Record and update customer interactions, call logs, feedback, and order details in the system.
- Respond promptly and professionally to customer questions, concerns, and complaints.
- Liaise with the dispatch and logistics teams to ensure accurate and timely order fulfillment.
- Prepare daily and weekly call performance and sales reports.
- Provide insights on customer preferences, trends, and feedback to improve service delivery
Job Requirements
- Diploma or Degree in Sales, Marketing, Business, Agribusiness, or a related field.
- 1–2 years of experience in telesales, call centre operations, or customer service, preferably in FMCG or agribusiness.
- Excellent communication skills in both English and Kiswahili.
- Customer-focused, confident, and persuasive with a positive attitude.
- Familiarity with CRM or sales tracking tools.
- Strong organizational skills and ability to work in a fast-paced, target-driven environment.
- High attention to detail and a strong sense of accountability.
Method of Application
Interested and qualified? Go to Reeds Africa Consult on xorahr.com to apply
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