- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience5 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant
Job Description
- Support the Lodge Manager in the overall management and strategic direction of the hotel
- Assist in the preparation of the annual operations plan and achieve the profit of the hotel
- Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards
- Create an employee value proposition that ensures a motivated and engaged workforce
- Involved in the recruitment process of leadership positions
- Ensure full compliance of hotel operating controls
- Handling guest concerns and feedback to ensure effective follow up
- Ensure timely awareness of the hotel’s business continuity, emergency and crisis management plans
- Assist heartists planning and the maintenance of productivity levels
Qualifications
- Minimum 5 years previous luxury/upscale experience in a related field
- Flexible with the ability to sustain a high level of productivity and efficiency at all times
- Degree/diploma in hotel management from a reputable institution
- Display strong analytical, organizational, problem solving administrative skills
- Ability to adapt to change quickly and strong-multi-tasking
- Clear work knowledge of budget planning and execution
- Proven team leader with outstanding motivational skills and coaching ability
- Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable
- Ability to motivate developing leaders to act as entreprenurs while implementing innovation,profit driven, guest satisfatcion oriented solutions
Method of Application
Interested and qualified? Go to Accor on careers.accor.com to apply.