We are looking for a passionate and customer-focused Call Centre Operator to join our team. This role plays a vital part in delivering exceptional patient experiences by handling inbound and outbound calls, managing clinic bookings, and providing timely, accurate information about our services.
Key Responsibilities
- Handle incoming and outgoing calls with professionalism and empathy
- Book, reschedule, and manage referrals to specialist clinics
- Educate clients on hospital services and promote our paediatric care offerings
- Ensure customer queries and concerns are resolved promptly
- Collaborate with internal teams to ensure smooth communication and emergency
- readiness
- Maintain up-to-date call records and follow standard operating procedures
- Support patient safety, health promotion, and quality improvement initiatives
Requirements
- Diploma in Public Relations or a related field
- Minimum 1 year experience in a customer service or healthcare setting
- Excellent communication, listening, and problem-solving skills
- Patience, adaptability, and a commitment to professionalism
- Knowledge of pediatric healthcare services is an added advantage
Method of Application
Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply
Get The Latest Jobs Direct To Your Email. Well Paying Jobs For You!!
