Latest Banking Jobs In Kenya

Universal Sales Consultants At Standard Bank Group – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldBanking 

Job Description

An outbound contact center role whose aim is to onboard and/or cross sell to new and existing customers by contacting them at their predictable churn points with a view to proactively exceed expectations

Customer Service

  • Meet new customer activations as per desired target from business.
  • Increase customer product utilization through cross selling by measures guided by the business.
  • Own and address any service issues raised by clients by logging in the issues for resolution by CCC team.
  • Ensure any after sales queries are logged in for resolution by the CCC team.
  • Provide periodic reports to CHNW & BCC and other stakeholders on performance on new accounts and other offering, as well as problems encountered by customers and root cause on the same.

 Business Process Improvement/People engagement

  • Engagement with branch and support units regularly to address issue of customer satisfaction and root cause of service deficiencies.
  • Identification of complaint root causes and engage relevant units to assist address these.

Learning and growth

  • Achieve a minimum of 95% in product quizzes and accreditation exams.
  • Become fully skilled in PBB product offering and processes.
  • Identify 1 skill per quarter for growth and development and plan as well as implement learning process for it.

Financial Performance

  • Support the sales team by providing leads for follow up.
  • Reduce costs at department by limiting unnecessary stationery, taxi,food and telephone usage.

Risk and compliance

  • Ensure no reputation / legal risk through the strict following of KYC and AML guidelines and correct provision of information to clients.
  • Minimum annual score of Satisfactory, on audit ratings/internal review findings.

Qualifications

  • First Degree.

Additional Information

Knowledge

  • Understanding of a full range of products
  • A broad understanding of the bank’s procedures and policies and the application of the GRG with particular emphasis on the account opening environment, policies and procedures.
  • Code of Banking Practice
  • Understanding the branch sales practice
  • Basic computer literacy
  • Sales skills
  • Knowledge of the Financial Advisory and Intermediary Services Act.

Experience

  • Entry level. Exposure to Customer Consulting or Call Centre experience will be an added advantage.

Personal competencies

  • Good verbal communication skills – sincere and articulate.
  • Passionate about sales and service.
  • Target driven.
  • Ability to listen and probe effectively to determine customers’ real needs.
  • Ability to provide accurate information.
  • Focuses on getting things finished.
  • Ability to handle pressure/conflict.
  • Ability to remain calm under pressure and not to take criticism personally.
  • Self-motivated.
  • Integrity and honesty.

Method of Application

Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply.

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