Key Responsibilities
- Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level.
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution.
- Delivers on plans and objectives where kitchen initiatives & hotel targets are achieved.
- Assist in supervising the Pastry team fostering a culture of growth, development and performance within the department.
- Takes ownership to review and scrutinize the performance of the food offering, providing recommendations that will drive financial performance.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
- Complete a weekly cake bake list.
- Train and oversee staff assigned to cake production shifts.
- Assist the Pastry Chef in the creation, planning and execution of custom group, holiday, and special event and restaurant menus.
- Prep and prepare pastry items as needed for buffet, banquet and restaurant use according to standard recipes.
- Visually inspect appearance of baked food for proper color combination and overall presentation to maintain appeal.
Requirements
- At least 4 years working in a similar position.
- Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions with proven problem-solving capabilities offering support where required.
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
- Strong communication skills.
- Computer literate.
- Strong management skills, day-to-day, and long term.
- The ability to motivate staff to consistently deliver.
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