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Senior Administrator – Pensions At Zamara Kenya – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldFinance / Accounting / Audit 

Roles and responsibilities

  • Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
  • The role holder leads a team of junior administrators/administrators in the management of pension schemes in line with the regulatory guidelines and SLAs in order to guarantee client satisfaction and retention
  • This role reports to the Manager, Operations & Administration.

In more detail, the areas of responsibility include:

Database Administration

  • Monitor team activity and coordinate workload in line with SLAs / trust deeds by organizing, prioritizing and making effective workload allocation.
  • Maintain computerized member records, dealing with updates for periodic events such as member statements, allocation of interest, pension increases and scheme / fund valuations for quality service delivery.
  • Identify issues with processes handled in teams and drive a process to find and implement solutions.
  • Support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
  • Review output administrator reports to ensure scheme data is readily available and error free.

Client Service

  • Understand member requirements and make every effort to ensure the required standards are met.
  • Identify complaints at the earliest opportunity with a positive attitude, address the true root cause and implement effective corrective action(s) in order to prevent re-occurrence.
  • Provide effective and efficient service delivery to both internal and external clients.
  • Build and strengthen relationships, with internal and external clients.

Operational Efficiency

  • Process and organize the payment of claims within 30 days in liaison with fund managers and custodians.
  • Take part in both internal and external audits.
  • Assist the scheme renewal process and manage dealing with queries arisen during the issuing of benefit statements as required.
  • Manage, review and amend work flow procedures in line with pension legislation and business requirements.
  • Support the team in operational service delivery in accordance with legislation, policy conditions, business rules and procedures and within the legislative / regulatory framework.

Experience and personal qualities

  • Bachelor’s Degree in a Business-related field
  • Professional qualification in Actuarial / CPA / ACCA – added advantage
  • 5 years relevant experience
  • PMI an added advantage
  • Proficiency of the Admin system
  • Strong understanding of the Retirement Fund Rules
  • Strong knowledge of the income tax
  • Strong knowledge of the Pensions Industry
  • Proven technical knowledge of DC & DB pension scheme administration
  • Good communication skills
  • Team Player
  • Client Service Orientation
  • Diplomatic and sensitive
  • Responsible & accountable
  • Creative problem solver
  • Results oriented
  • Strong business sense
  • Good organizational skills

Method of Application

If your career aspirations match this opportunity, kindly submit your application exclusively through LinkedIn on or before 5:00 pm GMT, Friday, 10th May 2024.Interested and qualified? Go to Zamara Kenya on www.linkedin.com to apply.

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