- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldFinance / Accounting / Audit
Roles and responsibilities
- Achieving Zamara’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team.
- The role holder leads a team of junior administrators/administrators in the management of pension schemes in line with the regulatory guidelines and SLAs in order to guarantee client satisfaction and retention
- This role reports to the Manager, Operations & Administration.
In more detail, the areas of responsibility include:
Database Administration
- Monitor team activity and coordinate workload in line with SLAs / trust deeds by organizing, prioritizing and making effective workload allocation.
- Maintain computerized member records, dealing with updates for periodic events such as member statements, allocation of interest, pension increases and scheme / fund valuations for quality service delivery.
- Identify issues with processes handled in teams and drive a process to find and implement solutions.
- Support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
- Review output administrator reports to ensure scheme data is readily available and error free.
Client Service
- Understand member requirements and make every effort to ensure the required standards are met.
- Identify complaints at the earliest opportunity with a positive attitude, address the true root cause and implement effective corrective action(s) in order to prevent re-occurrence.
- Provide effective and efficient service delivery to both internal and external clients.
- Build and strengthen relationships, with internal and external clients.
Operational Efficiency
- Process and organize the payment of claims within 30 days in liaison with fund managers and custodians.
- Take part in both internal and external audits.
- Assist the scheme renewal process and manage dealing with queries arisen during the issuing of benefit statements as required.
- Manage, review and amend work flow procedures in line with pension legislation and business requirements.
- Support the team in operational service delivery in accordance with legislation, policy conditions, business rules and procedures and within the legislative / regulatory framework.
Experience and personal qualities
- Bachelor’s Degree in a Business-related field
- Professional qualification in Actuarial / CPA / ACCA – added advantage
- 5 years relevant experience
- PMI an added advantage
- Proficiency of the Admin system
- Strong understanding of the Retirement Fund Rules
- Strong knowledge of the income tax
- Strong knowledge of the Pensions Industry
- Proven technical knowledge of DC & DB pension scheme administration
- Good communication skills
- Team Player
- Client Service Orientation
- Diplomatic and sensitive
- Responsible & accountable
- Creative problem solver
- Results oriented
- Strong business sense
- Good organizational skills
Method of Application
If your career aspirations match this opportunity, kindly submit your application exclusively through LinkedIn on or before 5:00 pm GMT, Friday, 10th May 2024.Interested and qualified? Go to Zamara Kenya on www.linkedin.com to apply.