- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldMedia / Advertising / Branding , Project Management
The role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.
Main Responsibilities
- Use a diverse range of broadcast and production monitoring tools to identify and resolve complex service impacting issues across a range of technologies and platforms.
- Initiate response to service disruption and support proactive measures aimed at preventing recurrence.
- Accurate logging of incidents accurately including technical response and action taken.
- Implementing contingency procedures in response to planned or unexpected events.
- Handover of incident and information across shift changes.
- Keep informed of operational changes ensuring that actions are taken in line with best practice.
- Good communication skills; Able to explain information to technical and non-technical audiences.
- Ensure the Health and Safety at Work Act, Working Time Directive and other workplace legislation is observed; responsible for ensuring risk assessments are completed, appropriate and meet BBC standards; responsible for ensuring appropriate method statements are reviewed and fit for purpose.
Essential
- Broad technical knowledge, including understanding of complex systems built from separate components.
- Experience of operating within, or demonstrable knowledge of, multi-platform environments.
- Experience or knowledge of monitoring and interacting with a range of applications and services.
- Experience in supporting a wide range of broadcast and production technologies, systems and equipment.
- Experience of logging and managing incidents in an operational environment.
- Familiarity with using a range of diagnostic and monitoring tools.
- Ability to communicate effectively with external providers and internal partners.
- Troubleshooting and diagnosing defects in complex systems.
- Able to create supporting documentation.
- Able to prioritise according to service impact and work under pressure.
- Awareness of current safety legislation and statutory requirements relating to IT including Electricity at Work
- Ability to share knowledge with team members.
- NVQ Level 5 or above in a relevant technical discipline.
- Knowledge of health and safety standards, approaches and processes and other relevant regulatory requirements.
Method of Application
Interested and qualified? Go to BBC World Service on careers.bbc.co.uk to apply.