Project Management Jobs In Kenya

Operations Engineer At BBC World Service – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldMedia / Advertising / Branding  , Project Management 

The role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.

Main Responsibilities

  • Use a diverse range of broadcast and production monitoring tools to identify and resolve complex service impacting issues across a range of technologies and platforms.
  • Initiate response to service disruption and support proactive measures aimed at preventing recurrence.
  • Accurate logging of incidents accurately including technical response and action taken.
  • Implementing contingency procedures in response to planned or unexpected events.
  • Handover of incident and information across shift changes.
  • Keep informed of operational changes ensuring that actions are taken in line with best practice.
  • Good communication skills; Able to explain information to technical and non-technical audiences.
  • Ensure the Health and Safety at Work Act, Working Time Directive and other workplace legislation is observed; responsible for ensuring risk assessments are completed, appropriate and meet BBC standards; responsible for ensuring appropriate method statements are reviewed and fit for purpose. 

Essential

  • Broad technical knowledge, including understanding of complex systems built from separate components. 
  • Experience of operating within, or demonstrable knowledge of, multi-platform environments.
  • Experience or knowledge of monitoring and interacting with a range of applications and services.
  • Experience in supporting a wide range of broadcast and production technologies, systems and equipment.
  • Experience of logging and managing incidents in an operational environment.
  • Familiarity with using a range of diagnostic and monitoring tools.
  • Ability to communicate effectively with external providers and internal partners.
  • Troubleshooting and diagnosing defects in complex systems.
  • Able to create supporting documentation.
  • Able to prioritise according to service impact and work under pressure.
  • Awareness of current safety legislation and statutory requirements relating to IT including Electricity at Work
  • Ability to share knowledge with team members.
  • NVQ Level 5 or above in a relevant technical discipline.
  • Knowledge of health and safety standards, approaches and processes and other relevant regulatory requirements.

Method of Application

Interested and qualified? Go to BBC World Service on careers.bbc.co.uk to apply.

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