- Job TypeContract
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldICT / Computer
Key Roles and Responsibilities:
- Performs basic problem determination and log the cases with Dimension Data Help Desk as the first point of contact.
- Collects relevant technical information.
- Attempt to resolve network and security related problem by following the guidance provided.
- Filter non-technical problems from technical problems with the help of Dimension Data
- Resolve known problems through product documentation or other local resources.
- Report unknown or technical problems on ticketing system at customer portal
- Resolve network related problems.
- Troubleshooting of reported problems that are within the scope around the Network and Security Infrastructure.
- Resolving configuration problems.
- Resolution of software problems (OEM back-to-back required for escalation)
- Determination of product specification defects
- Generating workarounds for hardware and software bugs where applicable
Knowledge, Skills and Attributes:
- Strong understanding of Network Security and related Technologies
- Ability to think through problems and visualize solutions.
- Ability to implement, administer, and troubleshoot network infrastructure devices, including Firewalls, Routers and Switches,
- Knowledge of application and network and Security infrastructure protocols
- Ability to create accurate network diagrams and documentation for design and planning network communication systems.
- Good analytical and problem-solving and Communication skills
Academic Qualifications and Certifications:
- Bachelor’s degree in information technology or related field of study
- Professional Certification i.e., Checkpoint and Cisco (CCSE, CCNP)
Required Experience:
- Demonstrated experience working in a networking environment.
- Experience in supporting critical network and security infrastructure which includes, Checkpoint and Cisco Firewall Routers and Switches.
- Experience in configuration and troubleshooting routing protocols such as OSPF, BGP, Eigrp and IS-IS
NOTE: This is a Fixed Term Contract for a period of 12 months
Method of Application
Interested and qualified? Go to NTT Ltd on careers.services.global.ntt to apply.