- Job TypeFull Time
- QualificationDiploma
- Experience
- LocationNairobi
- Job FieldAdministration / Secretarial
- Our client who is in the hotel industry is seeking to recruit a qualified Front Office Executive/ Receptionist who is good in sales, customer service, digital marketing, negotiation and tele-sales. The qualified candidate should be presentable, creative, smart, outspoken with good command of English and very confident.
Salary: 25,000
Responsibilities
- Greet and welcome guests at the hotel.
- Answer questions and address customer complaints
- Answer all incoming calls and redirect them or keep messages.
- Check, sort and forward emails.
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Market and Sell hotel services via social media and other marketing channels.
Requirements
- At least a diploma in business management or customer service.
- Prior experience in a similar role.
- Good negotiation skills.
- Good telephone etiquette and very professional.
- Passionate with customer service and marketing.
- Beautiful and outspoken.
- Quick at responding to customer queries.
- Excellent communication, interpersonal, leadership and conflict resolution skills.
- Self-driven with ownership mentality.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Commitment to providing exceptional service to customers and support to staff members.
- Excellent multi-tasking and time-management skills.
- Proven sales record.
- Team player
Method of Application
Qualified candidates should send their applications to hr@mncconsulting.co.ke on or before Friday 26th April, 2024.