Latest Sales & Marketing Jobs In Kenya

Indoor Sales Consultant At Rentokil Initial – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND , KCSE
  • Experience
  • LocationNairobi
  • Job FieldConsultancy  , Sales / Marketing / Retail / Business Development 

Key Responsibilities

  • Manage all inbound customer enquiries by either selling directly or passing to the appropriate sales consultant, ensuring that all customer enquiry tickets areclosed as per the the company policy
  • Sell inbound customer enquiries to all required residential customers as per the company matrix
  • Follow up and reactivate dead quotations via the inactive pipeline & terminated customer accounts
  • Maintain and develop Key Account prospect database by making outbound new customer telephone calls and obtaining appointments for sales consultants &Managers
  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements/needs and close sales
  • Direct prospects complex objections to the Sales and Marketing Manager
  • Enter and update customer information in the database
  • Conduct risk assessments/surveys from time to time as outlined by Sales Manager
  • Close and process sales in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Meet sales targets and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Contacting the allocated customers and cross/up-selling company services & products
  • Make key customer updates on monthly basis
  • Establish and detail customers’ needs, competently demonstrate the benefits of RI’s products and services, and respond appropriately to a customer’s requirements
  • Increase conversion of sales against marketing driven campaigns and leads, and provide feedback on results.
  • Ensure all sales data and relevant records are kept up to date.
  • Establish a systematic course of action for self to ensure accomplishment of sales objectives and goals. Determine priorities and allocate time and resources effectively.
  • Develop and implement tactical plans with the Sales Manager in line with the Company sales strategy for prospects and customers.
  • Generate weekly and monthly Enquiries and telesales report, submit to Line Manager Weekly
  • Look out for marketing activations and business opportunities within the residential associations and liaise with the Marketing officer and Line managerfor execution
  • Adhoc tasks as outlined by Line Manager or Managing Director
  • Ensure that the residential business authority matrix rule is followed for price sign off.
  • Manage client correspondence, information sheets, and contractual changes and produce status reports and documentation for all assigned projects.
  • Build relationship with all relevant stakeholders both internally and externally
  • Conduct and provide competitor analysis from time to time as agreed with the Line manager.

Key requirements

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales targets preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA/Bcom will be a plus
  • Competency in driving

Method of Application

Interested and qualified? Go to Rentokil Initial on careers.rentokil-initial.com to apply.

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