Front Office Manager At Maseno University – APPLY NOW

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience8 years
• LocationKisumu
• Job FieldAdministration / Secretarial 

Front Office Manager – Grade KH Nine (KH 9) – One (1) Position – MSU/ADM/KH/02/24

Requirements for Appointment:

• Bachelor’s Degree in Front Office Management / Hospitality Management, or its equivalent from a recognized University;
• At least Eight (8) years relevant working experience with proven integrity, honesty, independence, innovativeness and compliance to deadlines, Three (3) of which must have at a Senior Level Management in a Three (3) Star Hotel;
• Have operational knowledge of Hotel;
• Proficiency in relevant computer applications and Front Office Software and Hotel Management Systems.; and
• Registered with the relevant professional body (where applicable).

Duties and responsibilities

• Oversee daily front desk operations, including managing room reservations, guest check-ins/outs, and cash handling;
• Ensure adherence to Hotel policies, procedures, and standards to maintain operational efficiency and guest satisfaction;
• Ensure guest satisfaction by providing high-quality service and resolving issues effectively;
• Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management;
• Foster a positive and productive work environment, promoting teamwork and collaboration;
• Prepare and review reports related to front desk operations, guest feedback, and other relevant metrics;
• Communicate effectively with other hotel departments to ensure seamless guest service and resolve any issues that arise;
• Assist with inventory management, including ordering and maintaining supplies for the front desk; and
• Any other duties that may be assigned by immediate supervisor. 

Method of Application

TERMS OF SERVICE

The Terms of service for ALL positions will be on Permanent and Pensionable subject to Retirements Benefits Authority Regulations EXCEPT the positions of Food & Beverage Manager and Front Office Manager, Kisumu Hotel that will be on a Three (3) year Contract Terms renewable based on satisfactory performance and the position of Tutorial Fellow on a Two (2) year Contract Term renewable once based on satisfactory performance.

Interested applicants should visit Maseno University Website; www.maseno.ac.keto view detailed requirements. Each application should be submitted together with an updated Curriculum Vitae, all academic and professional certificates, all transcripts, KCSE and KCPE or their equivalents, evidence of publications and research funds, latest payslip, telephone contact, ID/passport and other certificates and testimonials. Recognition and Equation Certificate from CUE for any foreign Certificate.

Maseno University is an equal opportunity employer and therefore applicants of all gender, marginalized group and persons living with disability are encouraged to apply. The latter should attach their NCPWD certificate. The University does not charge any fee for the recruitment and selection process.

Qualified candidates should submit TEN (10) HARD COPIES of the application clearly indicating the reference number of the position applied. Applications must be submitted on or before 14th October, 2024 addressed to:

The Deputy Vice-Chancellor
Administration, Finance and Development
Maseno University
P. O. Box 333 – 40105
MASENO

Note: Applications received later than the deadline will not be considered. Only shortlisted candidates will be contacted and canvassing will lead to automatic disqualification.