- Job TypeFull Time
- QualificationDiploma
- Experience2 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant
About the Client:
- Our client who is based in Hospitality Industry is seeking a vibrant, aggressive, pro-active Food & Beverage Supervisor responsible for providing overall leadership to a Restaurant team as a well as supervisory services so as to ensure optimal efficiency of the Restaurant operations.
Qualifications and Requirements
- Diploma in Food and Beverage Management or equivalent
- 2+ years of experience in the food and beverage industry, with at least 1 year in a supervisory role.
- Proven experience as a Food & Beverage Supervisor or similar role in a restaurant setting.
- Strong knowledge of restaurant operations, food and beverage services, and health/safety standards.
Competencies and Skills Required
- Good communication skills
- Excellent leadership and team management skills.
- Outstanding customer service and problem-solving abilities.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong organizational and multitasking skills, with the ability to prioritize in a fast-paced environment.
Summary of Duties and Responsibilities
- Supervise, train, and motivate staff to ensure excellent customer service.
- Assign tasks, create schedules, and manage shift coverage for the service team.
- Monitor and evaluate staff performance, providing feedback and coaching as necessary.
- Ensure a high standard of customer service and handle customer inquiries and complaints professionally.
- Monitor guest satisfaction levels and implement improvements where necessary.
- Oversee daily operations, ensuring timely and efficient food and beverage service.
- Coordinate with the kitchen team to ensure food quality, presentation, and timely delivery.
- Ensure cleanliness, hygiene, and organization of dining and service areas.
- Assist in menu planning, development, and adjustments based on customer preferences and trends.
- Ensure that all staff comply with food safety and sanitation regulations.
- Regularly inspect kitchen and dining areas to ensure compliance with health and safety standards.
- Manage stock levels and inventory for food, beverages, and supplies, ordering as necessary.
- Assist in cost control by monitoring waste, portion sizes, and efficiency in service.
- Assist with cash handling, financial reports, and monitoring daily sales.
- Help identify ways to increase revenue through promotions, upselling, and customer loyalty initiatives.
Method of Application
Interested applicants should send their detailed CVs and cover letters quoting the job title (FOOD & BEVERAGE SUPERVISOR) as subject to reach us not later than 10th September 2024 to careers@italgloballtd.com. Only the shortlisted candidates will be contacted. Interviews will be conducted on a rolling basis.
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