- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 – 7 years
- LocationNairobi
- Job FieldSales / Marketing / Retail / Business Development
Job Summary
To drive the business development and implementation of sales plans through branches and digital channels within the country
Job Details
Critical Deliverables /Core Accountabilities and Responsibilities
- Implement the country’s sales and distribution strategy and execution to drive product profitability.
- Create sales plans and budgets to achieve revenue targets and market expansion
- Analyse market trends, competition and customer needs to inform strategic decisions
- Adapt sales strategies based on changing market conditions to maintain a competitive edge
- Deliver and analyse sales force KPIs on agreed frequency (usually monthly), proposing actions where needed and supporting sales force management to implement agreed actions.
- Develop and maintain relationships with key customers, stakeholders and partners to enhance customer satisfaction and loyalty
- Drive initiatives to enter greenfields, launch new products and explore untapped segments
- Manages CRM projects, focusing on innovative solutions and building specific tools / skills to ensure best performance delivery while respecting national data privacy and other legal requirements.
- Drive collaboration across multiple sales channels with a focus on digital preference acceleration
- Collaborate with cross-functional teams such as Marketing, Finance, Risk and Operations to ensure seamless sales operations.
- Ensure all complaints for both internal and external customers are resolved timely.
- Analyse performance of the various products to establish product success.
- Lead, mentor and manage the branch network and Direct Sales Agents
- Gather customer feedback to inform product development and improvement
Requirements
Education
- Bachelor’s degree in Marketing, Business Administration/ Economics or similar field
Experience
- At least 7 years’ experience in Sales / Channel Management /Product Management, with at least 3 years’ experience in managerial level.
- Experience in driving products initiatives end-to-end; from planning to post-rollout management
Certifications
Knowledge
- Strong understanding of customer insights and analytics
- Strong understanding of product offerings and customer segments in banking and microfinance
- Understanding product and customer lifecycle and management
- Strong knowledge and understanding of financials, sales processes, scorecards and key performance indicators
- Strong understanding of People Management and performance appraisal tools
Skills
- Excellent creative and strategic problem solving skills (i.e. problem definition & structuring, analysis definition, insight generation & recommendation generation)
- Excellent communication skills especially with top management and other stakeholders
- Ability to drive the execution of new products, from inception to implementation
- Strong negotiation and Presentation skills
Method of Application
Interested and qualified? Go to Letshego Holdings Limited on letshego.seamlesshiring.com to apply.
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