Latest Customer Service Jobs In Kenya

Customer Support Executive – Apparel & Garment Industry At Ramco Group – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience3 years
  • LocationNairobi
  • Job FieldCustomer Care 

ROLES & RESPONSIBILITIES

  • Manning reception and redirecting calls to the concerned person.
  • Cold calls and generating leads for the Sales team.
  • Fixing appointments for the Sales team
  • Sending quotation with the specified format to the client as per the advice from the Management
  • Following up on the quotation sent to convert to order and convey clients concern to Management
  • Generating report on the quotation and the status for the regular meetings.
  • Sending sample to the client and following up on correction and final approval.
  • Liaise with the dispatch team for delivery schedules.
  • Attending to complaints and directing them to the relevant persons/departments.
  • Preparing documents for tender/ contract pre-qualifications.
  • Preparing documents and submission of tenders.
  • Following up with the client and checking if the quality of service and goods offered were satisfactory.
  • Cultivating and nurturing positive customer relationships to foster loyalty and instill a sense of trust in the brand.
  • Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution.
  • Awareness of the company products to effectively respond to  question

REPORTS

General reports:

  • Daily activity log.
  • Call receiving register – recording calls details i.e. Name of person, to whom, reason for the call (new inquiry, general inquiry, product inquiry, quotation inquiry, negotiation inquiry, delivery inquiry, complaints).
  • Quotation and conversion report give a report every day on the quotation sent and follow up.
  • Visitors report: Visitor names; dates; Who, Visited departments; reason; time of visit; remarks.
  • Sample stocks report to be given on monthly basis.
  • Sample movement report have a record on sent to whom, by who, when, collected back or not.

DESIRED QUALIFICATIONS & EXPERIENCE

Qualification:

  • Degree or Diploma in Customer Relations Management or Business administration.
  • Thorough understanding of customer support

Experience:

  • At least 3 Years Experience in the field or similar field.
  • Experience with report preparation.

Method of Application

Interested and qualified? Go to Ramco Group on www.careers-page.com to apply.

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