- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience
- LocationNairobi
- Job FieldCustomer Care , Finance / Accounting / Audit
About the Role
- This role entails managing the assigned customer portfolio: Ensuring as an organisation, we provide the best service to FLOs (FLT repairs, timely collections and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents. It also entails ensuring customers maintain sanitation and hygiene standards and pay their monthly service fee and in addition assigned a process,sub-function or mini-project.
Duties and Responsibilities
- Re-onboard customers by assessing their needs, setting clear expectations, and providing training on our mission, sanitation standards, issue escalation, and payment processes.
- Confirm and document reasons for temporary and permanent closures, conducting thorough analysis to implement preventive and corrective actions.
- Manage credit and debt collection by engaging with customers, planning and documenting payment strategies, and ensuring accurate account balances.
- Address customer complaints and issues promptly, collaborating with teams to resolve them efficiently and establishing preventive measures.
- Maintain accurate customer data, ensuring it reflects the current operational status and documenting all customer interactions.
- Prevent future closures by identifying and addressing potential issues, and work to reopen closed facilities.
- Manage assigned projects or processes, driving continuous improvement and coordinating with stakeholders to meet deadlines.
Qualifications
- Degree / Diploma in Business Management / Accounting / Finance
- Previous Experience in customer service or credit management.
- Experience in using an ERP system or excel
- Good Communication, problem-solving, and computer literacy skills desired
- Physically fit, can walk daily, can sit for long hours.
Method of Application
Interested and qualified? Go to Fresh Life on odoo.saner.gy to apply.