Latest Finance Jobs In Kenya

Customer Support and Credit Assistant At Fresh Life – APPLY NOW

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care  , Finance / Accounting / Audit 

About the Role

  • This role entails managing the assigned customer portfolio: Ensuring as an organisation, we provide the best service to FLOs  (FLT repairs, timely collections and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents. It also entails ensuring customers maintain sanitation and hygiene standards and pay their monthly service fee and in addition assigned a process,sub-function or mini-project.

Duties and Responsibilities

  • Re-onboard customers by assessing their needs, setting clear expectations, and providing training on our mission, sanitation standards, issue escalation, and payment processes.
  • Confirm and document reasons for temporary and permanent closures, conducting thorough analysis to implement preventive and corrective actions.
  • Manage credit and debt collection by engaging with customers, planning and documenting payment strategies, and ensuring accurate account balances.
  • Address customer complaints and issues promptly, collaborating with teams to resolve them efficiently and establishing preventive measures.
  • Maintain accurate customer data, ensuring it reflects the current operational status and documenting all customer interactions.
  • Prevent future closures by identifying and addressing potential issues, and work to reopen closed facilities.
  • Manage assigned projects or processes, driving continuous improvement and coordinating with stakeholders to meet deadlines.

Qualifications

  • Degree / Diploma in Business Management / Accounting / Finance
  • Previous Experience in customer service or credit management.
  • Experience in using an ERP system or excel 
  • Good Communication, problem-solving, and computer literacy skills desired
  • Physically fit, can walk daily, can sit for long hours.

Method of Application

Interested and qualified? Go to Fresh Life on odoo.saner.gy to apply.

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