Latest Medical Jobs In Kenya

Call Centre Nursing Executive At CIC Insurance – APPLY NOW

  • Job TypeContract
  • QualificationDiploma
  • Experience3 years
  • LocationNairobi
  • Job FieldCustomer Care  , Medical / Healthcare 

PURPOSE:

To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:

  • Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
  • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
  • Issuance of both in and outpatient approvals for admissible requests for insured members.
  • Communication to stakeholders on management of cases and financial liability through reports.
  • Provide input for the customer service reports.
  • Share daily/weekly and monthly reports as may be required from time to time.
  • Participate in cost management initiatives/strategies that have been put in place by the business.
  • Handle customer service issues and queries in a timely manner.
  • Escalate Customer queries to the relevant job role if necessary.
  • Maintain professional ambience within the office premises.
  • Promote the organization’s customer service charter.

Academic and Professional Requirements

Education

  • Diploma in Clinical Medicine/Nursing (KRCHN)    E
  • Computer literate in MS Office and other office applications    E
  • Customer Experience training will be an added advantage.

Experience Required:

  • 3 years Relevant experience in busy health environment 
  • 1 year Experience in a medical call centre management unit 

Method of Application

Interested and qualified? Go to CIC Insurance on careers.cicinsurancegroup.com to apply.

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