Call Center Agents Job At Dial Afrika

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience
• Location Nairobi
• Job Field Customer Care 

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Provide accurate and timely information to customers.
• Resolve customer inquiries and complaints with a focus on first-call resolution.
• Maintain detailed records of customer interactions in the system.
• Work under minimal supervision while adhering to company policies and standards.
• Meet and exceed individual and team performance targets.

Requirements

• Strong verbal and written communication skills.
• Must have a current certificate of Good Conduct
• Ability to work under pressure and handle high call volumes.
• A positive attitude, adaptability, and willingness to learn.
• Immediate availability to start working.
• Must be based in Nairobi.

Method of Application

If you meet the qualifications and are ready to take on this exciting opportunity, we’d love to hear from you! Kindly send your updated CV and a brief cover letter to careers@dialafrika.comwith the subject line: Call Center Agent Application.