- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience
- LocationNairobi
- Job FieldCustomer Care
RESPONSIBILITIES
- Manage inbound and outbound calls in a timely manner.
- Adhere to communication scripts when addressing various topics.
- Identify customers’ needs, clarify information, and offer solutions or alternatives.
- Capitalize on opportunities to upsell services.
- Cultivate enduring relationships with customers by going the extra mile.
- Meet personal and team qualitative and quantitative targets.
REQUIREMENTS & SKILLS
- Previous experience in a customer support role. Demonstrated track record of exceeding quotas.
- Proficient in phone and verbal communication, with strong active listening skills.
- Familiarity with CRM systems and practices. Customer-centric mindset with adaptability to different personality types.
- Ability to multitask, prioritize, and manage time effectively.
Method of Application
Interested and qualified? Go to Path Care Kenya on docs.google.com to apply.
1 comment
i cant be able to submit says something wrong