Latest Customer Service Jobs In Kenya

Cabin Crew Administrator Job – Bangkok At Kenya Airways

Brief Description   

  • Assuring that crew comply to the regulatory standards and assisting with their inquiries.

Detailed Description        
Inflight and Catering

  • Disseminate information to promote better communication flow between management and cabin crew.
  • Prepare weekly reports on crew performance in liaison with inflight management for decision making by the management.
  • Prepare and analyze periodic performance data reports, i.e. lay over, sick off, ground duty, leave days, etc.; in order to enhance cabin crew utilization and productivity
  • Compile data and run voyage reports.
  • Prepare and compile crew monthly achieved nights.
  • Check, verify and submit cabin crew productivity claims, i.e. layover and extra hours allowances payment and subsequent payroll data entry within stipulated timelines.
  • Ensure the office is well administered organized all the times.
  • Planning, organizing and coordinating meetings both internal and external and taking minutes as required.
  • Plan and facilitate cabin crew appraisal performance reports in liaison with IPMs.
  • Raise inflight requisitions from the stores/supplies.
  • Collate and forward crew documents to crew planning for update. 
  • Update cabin notices and maintaining accurate and timely records of crew members.
  • Ensuring crew roster integrity and referring to Managers on the irregularities.
  • Ensuring adequate crew number to operate the flights. 
  • Communicating with hotel and transport for crew layover in BKK. 
  • Preparing and compiling crew monthly achieved nights and other expense.
  • Ensuring implementation of safety, security and emergency standards at all times. 
  • Performing additional duties as assigned.

Job Requirements        

Knowledge, Skills and Experience

  • Secondary education completed
  • University degree in a business-related field
  • TOEIC score of at least 450 points with 2 years validity
  • 3 years of relevant experiences in a large organization or service industry
  • Excellent communication and interpersonal skills
  • PC literacywith working knowledge of Microsoft Office packages

Additional Details        

Other Skills 

  • Impeccable bias for action and high resilience
  • Good communication and interpersonal skills
  • Result oriented/ pro-active/ innovative
  • Organizational and analytical and numerical skills
  • Honest with high integrity
  • Team player

Method of Application

Interested and qualified? Go to Kenya Airways on i-pride.kenya-airways.com to apply

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