- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience4 – 5 years
- LocationNairobi
- Job FieldHospitality / Hotel / Restaurant
Our Client is looking for an aggressive and ambitious Hotel Supervisor to handle various functions.
About the Client:
An established and busy 3 star Hotel that offers High quality range of services such as Accommodation , an on-site restaurant and Conference/ Workshop facilities ideal for business travelers , organization and local Community .
Qualifications and Requirements
- Minimum of a Bachelor’s degree in Business Administration or related field.
- Proven experience in a supervisory role within the hospitality industry, preferably in a 3-star hotel.
- Strong understanding of hotel operations, including front office, housekeeping, and food service.
- Excellent communication and interpersonal skills.
- Proficient in using hotel management software and Microsoft Office.
Competencies and Skills required:
- Ability to lead and motivate a diverse team.
- Strong analytical and problem-solving skills.
- Commitment to providing excellent customer service.
- Attention to detail
- Effective prioritization and time management skills.
- Ability to adapt to changing circumstances and handle pressure.
- Understanding of budgeting and financial management.
- Multitasking skills
- Skill in resolving conflicts and addressing issues promptly.
- Ability to work collaboratively with different departments to achieve common goals.
Key Responsibilities and Duties
- Supervise and coordinate the activities of hotel staff, ensuring optimal performance and adherence to policies.
- Oversee the delivery of exceptional customer service to guests, handling and resolving guest complaints or issues effectively.
- Manage day-to-day hotel operations, including check-ins, check-outs, and room assignments to ensure a smooth and efficient workflow.
- Provide training and development opportunities to hotel staff, ensuring they are well-equipped to meet the needs of the guests and maintain high standards.
- Monitor and manage hotel inventory, including room supplies, ensuring adequate stock levels and minimizing wastage.
- Conduct regular inspections to ensure that cleanliness, hygiene, and overall quality standards are maintained throughout the hotel.
- Assist in budgeting and financial planning, ensuring cost-effectiveness and adherence to financial targets.
- Implement and enforce security and safety protocols to protect guests, staff, and hotel property.
- Foster positive relationships with guests, anticipate their needs, and actively seek feedback to enhance overall guest satisfaction.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless coordination and communication.
Method of Application
Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.
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