Indoor Sales Consultant At Rentokil Initial – APPLY NOW

• Job TypeFull Time
• QualificationBA/BSc/HND , KCSE
• Experience
• LocationNairobi
• Job FieldConsultancy  , Sales / Marketing / Retail / Business Development 

Key Responsibilities

• Manage all inbound customer enquiries by either selling directly or passing to the appropriate sales consultant, ensuring that all customer enquiry tickets areclosed as per the the company policy
• Sell inbound customer enquiries to all required residential customers as per the company matrix
• Follow up and reactivate dead quotations via the inactive pipeline & terminated customer accounts
• Maintain and develop Key Account prospect database by making outbound new customer telephone calls and obtaining appointments for sales consultants &Managers
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements/needs and close sales
• Direct prospects complex objections to the Sales and Marketing Manager
• Enter and update customer information in the database
• Conduct risk assessments/surveys from time to time as outlined by Sales Manager
• Close and process sales in an accurate manner
• Handle grievances to preserve the company’s reputation
• Meet sales targets and facilitate future sales
• Keep records of calls and sales and note useful information
• Contacting the allocated customers and cross/up-selling company services & products
• Make key customer updates on monthly basis
• Establish and detail customers’ needs, competently demonstrate the benefits of RI’s products and services, and respond appropriately to a customer’s requirements
• Increase conversion of sales against marketing driven campaigns and leads, and provide feedback on results.
• Ensure all sales data and relevant records are kept up to date.
• Establish a systematic course of action for self to ensure accomplishment of sales objectives and goals. Determine priorities and allocate time and resources effectively.
• Develop and implement tactical plans with the Sales Manager in line with the Company sales strategy for prospects and customers.
• Generate weekly and monthly Enquiries and telesales report, submit to Line Manager Weekly
• Look out for marketing activations and business opportunities within the residential associations and liaise with the Marketing officer and Line managerfor execution
• Adhoc tasks as outlined by Line Manager or Managing Director
• Ensure that the residential business authority matrix rule is followed for price sign off.
• Manage client correspondence, information sheets, and contractual changes and produce status reports and documentation for all assigned projects.
• Build relationship with all relevant stakeholders both internally and externally
• Conduct and provide competitor analysis from time to time as agreed with the Line manager.

Key requirements

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales targets preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc/BA/Bcom will be a plus
• Competency in driving

Method of Application

Interested and qualified? Go to Rentokil Initial on careers.rentokil-initial.com to apply.